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About the Role
Muse is Meta's personal AI agent, a consumer product with a personality that is scaling rapidly. This role is crucial for building the official home for the emerging fandom, stewarding community-driven initiatives, and transforming user advocacy into growth.
Responsibilities
- Scale the community from alpha to consumer scale.
- Grow Discord into the primary home for Muse power users with scalable architecture and moderation.
- Extend community engagement bot for moderation, triage, and engagement.
- Build discovery paths from the product itself (in-app prompts, onboarding, welcome emails, help center).
- Establish community presence in international markets, adapting programming to local cultures.
- Adopt a community voice that matches Muse's personality.
- Engage actively and rapidly in conversations on platforms like X.
- Partner with social, brand, and creative teams on community-sourced content, ensuring legal and communications review.
- Steward organic fandom by engaging with user-created properties like Musebook and Muse Cases.
- Develop official versions of community-desired features and proto-social surfaces.
- Own a standing tester cohort for recruiting, vetting, and routing pre-release features.
- Design for feedback quality, managing confidentiality for testers of unreleased features.
- Implement community growth loops through referral and invite mechanics.
- Identify, recruit, and support content creators and evangelists.
- Continuously feed hero use cases into marketing.
- Deliver regular synthesis of community feedback, themes, and requests to Product and Engineering.
- Maintain community health framework (activity, retention, sentiment, advocates).
- Ensure bugs and support requests are routed through existing support flows, not the community.
Requirements
- BA/BS degree in a relevant field (e.g., Marketing, Business, Communications, or related field).
- 10+ years of full-time experience building communities.
- 10+ years of partnering closely with Product teams.
- 5+ years across community, social, developer relations, or creator programs.
- 5+ years experience with at least one consumer product at meaningful scale.
- Deep understanding and/or active use of consumer AI products; you use agents daily and would be a Muse power user regardless of employment.
- Experience managing a large-scale Discord community, including bot automation, role management, and escalation path design.
- Experience working with product, marketing, communications, and growth teams at all levels.
- Experience driving presentations with executives and cross-functional teams.
- Experience with 0-to-1 products in ambiguous, fast-paced environments.
- Strong written and verbal communication skills.
- Project management experience.
Skills
- Community building
- Product partnership
- Social media management
- Developer relations
- Creator programs
- Consumer AI products
- Discord community management
- Bot automation
- Role management
- Escalation path design
- Cross-functional collaboration
- Executive presentations
- 0-to-1 product development
- Written communication
- Verbal communication
- Project management
- AI tool integration
- Brand voice writing
- Cultural fluency (X, Reddit, Discord)
- Prompt engineering
- Agent orchestration
- AI skill development
- Responsible AI practices
- Risk assessment
- Bias mitigation
- Quality and accuracy reviews
Location
- US
Work Type
- Full-time
Experience Level
- 10+ years of experience
- 5+ years of experience
Education Level
- BA/BS degree
Salary/Compensations
- $160,000/year to $224,000/year
Benefits
- Bonus
- Equity
About the Company
- Muse is Meta's personal AI agent, a consumer product with a personality.
- It is scaling toward hundreds of millions of people across the US and international markets.
- Muse is available on mobile, desktop, wearables, and inside WhatsApp, Instagram, and Messenger.