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About the Role

Intact Lab is seeking a Manager, Design – E-commerce to create intuitive, user-centered e-commerce experiences that enable Canadians to shop for insurance with ease and confidence. This role is pivotal in shaping the company's e-commerce strategy and leading a team of Product Designers through the entire design process, from research to UI design.

Responsibilities

Provides clear direction to a team of product designers on user-centered design best practices, principles and approaches.
Manages experience initiatives within the team and aligns them with business objectives.
Oversees the creation and development of user-centric e-commerce experiences, ensuring interactions are intuitive, transparent, visually appealing and enhance user experience.
Helps re-imagine the business processes surrounding the Design practice to maximize value generation from the product and collaboration with Product teams.
Fosters a strong experimentation and outcome-driven culture through design research, continuous improvement, A/B testing and performance tracking with clear KPIs.
Provides leadership and knowledge to the Design Team, focusing on the management of professional employees.
Responsible for the team's performance and results.
Works closely with cross-functional teams, including product managers, researchers, data analysts, data scientists, and engineers to integrate new capabilities that align with user needs.
Keeps abreast of the latest developments in AI to inform design strategies and ensure products and processes remain at the forefront of innovation.
Champions the importance of user feedback in the product-design process, ensuring user perspectives and business objectives are integral to the development and refinement of the shopping journey.
Participates in setting priorities for the team, building short and long-term product roadmaps, planning appropriate objectives and operational efficiencies to meet or exceed business goals.
Manages experience initiatives and supports the team in accomplishing project objectives.
Challenges and leads the team with their expertise.
Responsible for projecting, measuring and reporting business value of all team initiatives, alongside Product Managers.
Follows success of implementation and supports improvement of future iterations.
Responsible for the development of valuable processes and business strategies.
Manages the performance assessment of processes to support improvement of future iterations.

Requirements

A bachelor’s degree in Design, Interaction Design, Human-Computer Interaction or any equivalent combination of training and experience.
At least 8 years of experience in strategy, design and/or digital.
At least 3 years of experience managing professionals, including managers an asset.
Proven experience in designing mobile-first e-commerce customer journeys, with a strong portfolio showcasing user-centered shopping journeys.
Strong experimentation culture with a proven track record with A/B testing strategies and continuous improvement.
Experience with user research methodologies and applying insights to inform design.
Familiarity with the latest AI technologies and their applications in enhancing user experiences and design process.
Knowledge of industry standards and best practices in user-centric design practices.
Experience in a professional environment to promote work, deliver work, develop and inspire teams, and design world-class methods and approaches.
Well-versed in design thinking methods and techniques.
Strategic thinking and the ability to be influential.
Proven interpersonal and communication skills (verbal and written).
Need to interact on a regular basis with stakeholders and leadership across business units.
No Canadian work experience required however must be eligible to work in Canada.
Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Skills

Design
Interaction Design
Human-Computer Interaction
E-commerce
User-centered design
UX
UI
Product Design
Digital Strategy
Team Leadership
A/B testing
User Research
AI Technologies
Design Thinking
Strategic Thinking
Interpersonal Skills
Communication Skills

Location

Hybrid

Work Type

Permanent
Hybrid

Experience Level

8+ years of experience in strategy, design and/or digital
3+ years of experience managing professionals

Education Level

Bachelor's degree in Design, Interaction Design, Human-Computer Interaction or equivalent combination of training and experience

Salary/Compensations

118,700 - 145,100
15% Annual bonus target with a potential payout of up to double the target

Benefits

Flexible work arrangements
Hybrid work model
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan & other savings: up to 12% of salary or even more
Guaranteed income for life via defined benefit pension plan
Employee Share Purchase Plan (ESPP) – Intact matching 50% of your net shares.

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Equal Opportunity

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength.
We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.