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About the Role

Air Canada’s Data Science & AI team builds machine learning models, optimization engines, and AI agents that support various airline functions. As Senior Manager, AI Solutions, you will lead a portfolio of AI solutions for business domains and AI engineering practices, ensuring reliable delivery and production support.

Responsibilities

Accountable for delivering the AI portfolio for assigned business domains, turning opportunities into working AI solutions with agreed value milestones.
Set the AI strategy and roadmap for the assigned portfolio and practice area.
Lead and develop a team of Tech Leads, AI developers, data scientists, and MLOps specialists.
Responsible for recruitment, selection, onboarding, and maintaining employee engagement.
Manage capacity, budget, and external resources, balancing priorities and providing estimates.
Ensure production solutions are monitored, supported, and continuously improved, reporting on accuracy, adoption, and value.
Act as a department reference in areas of expertise, advising on approach, architecture, and risk.
Apply and promote an evaluation-led design approach, ensuring solutions meet agreed accuracy and safety thresholds.
Contribute to defining and maintaining the department’s standard stack, reusable templates, and MLOps practices.
Ensure AI solutions are released through CI/CD pipelines with automated testing and evaluation gates.
Set standards for code quality, security, monitoring, and production support.
Act as the department’s lead technical counterpart with IT, Architecture, Cybersecurity, and other delivery teams.
Ensure responsible AI, security, and privacy reviews are performed.
Lead the department’s Community of Practice, anticipate future capability needs, and grow expertise.

Requirements

8+ years in machine learning, AI development, data science, or software engineering.
5+ years managing people, including leading through team leads.
Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.
Deep expertise in machine learning and MLOps, including production deployment, monitoring, and retraining.
Deep expertise in LLM-based solutions and AI agents, including design, quality/safety evaluation, and production monitoring.
Experience setting engineering standards for AI teams on a cloud platform, preferably Azure.
Track record of delivering a portfolio of AI products with non-technical business owners to adoption in a large, complex organization.
Proven ability to act as a technical authority across teams and work with Architecture, Cybersecurity, and IT in a large enterprise.
Clear communicator with technical and executive audiences.
Demonstrate punctuality and dependability.

Skills

Machine learning
AI development
Data science
Software engineering
People management
Team leadership
MLOps
LLM-based solutions
AI agents
Cloud platform experience (preferably Azure)
CI/CD
Testing
Release management
Production support
Communication skills

Location

Canada

Work Type

Full-time

Experience Level

Senior Manager
8+ years experience
5+ years management experience

Education Level

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
Master's or PhD is an asset

About the Company

Air Canada is an iconic Canadian symbol, ranked the best Airline in North America.
The company is at the leading edge of passenger aviation.
Air Canada is strongly committed to Diversity and Inclusion.
Aims to create a healthy, accessible and rewarding work environment.

Equal Opportunity

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.