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About the Role

Flip is seeking a Staff Product Manager to own complex product areas end-to-end, from client problem identification to measurable outcomes. This role involves working directly with enterprise clients, prototyping solutions, and partnering closely with engineers to ship weekly product releases. The ideal candidate will have a hands-on, technical approach and a focus on driving key business outcomes.

Responsibilities

Own one or more of Flip’s most complex product areas end to end, from the client problem through measurable outcome
Work directly with enterprise clients, from executives to frontline agents; watch real workflows, find the underlying problem, and push back when the requested solution isn’t the right one
Get your own answers: write SQL, call APIs directly, and use scripts, notebooks, and AI coding tools to prototype before asking engineering to productize
Run tight loops of problem → prototype → client feedback → production, measured in days, not weeks
Partner with engineers as a technical peer on architecture, integrations, evals, failure modes, latency, and reliability; debug in production alongside them
Ship as part of our WEEKLY product releases
Turn one-off client solutions into scalable product used across hundreds of brands
Build and lead a team: hire, manage, and develop PMs and Product Owners, sharpen how we make decisions, and model the builder mentality

Requirements

8+ years of experience in product, forward deployed engineering, solutions engineering, or as a technical founder, with recent work where you personally built and shipped
Owned products where success depended on getting system behavior right: AI agents, voice, LLM products, automation, integrations, or enterprise workflow software
Equally credible with clients and engineers
Hands on and technical: comfortable with SQL, APIs, data, and prototyping tools, and you default to doing over coordinating
Think in outcomes (revenue, retention, efficiency), not roadmaps shipped
Have stories where you went from problem to working prototype in hours or days, and from there to production
Managed and grown product teams while staying hands on, and operated without a big support structure
Still love getting into the product, the data, and the client workflow yourself, even with years of seniority
Eager and willing to support your teammates

Skills

SQL
APIs
Prototyping tools
AI agents
Voice
LLM products
Automation
Integrations
Enterprise workflow software
Data analysis
System behavior design

Location

Brooklyn, NY
Marina Del Rey, CA

Work Type

Onsite
Full-time

Experience Level

Staff
8+ years

Salary/Compensations

$150,000—$265,000 USD

Benefits

Comprehensive healthcare
Unlimited vacation
Mandatory half week off for everyone over July 4
Full week off at the end of the year
Equity

About the Company

Flip is a leader in AI solutions for customer support, with a one-of-one market position and hundreds of clients, including major retail and healthcare institutions. The company focuses on industry-specific solutions that deliver rapid ROI. Founded on the principle of growing through customer satisfaction, Flip has over 100 employees across offices in NYC, LA, and the UK. The company has raised over $30M, including a $20M Series A, backed by prominent investors. Flip is an international company with offices in the US, UK, and Canada.

Equal Opportunity

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.