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About the Role
The IAM Technical Analyst will support and mature Air Canada's IAM solutions, focusing on Microsoft Entra ID, identity federation, and privileged access management. This role ensures reliable authentication, seamless user access, operational excellence, and continuous improvement of enterprise identity and access solutions within a fast-paced, innovative environment at a leading North American airline.
Responsibilities
- Troubleshoot and resolve end-user incidents for IAM platforms, including identity data, provisioning, SSO, MFA, federation, and privileged access issues.
- Perform administration and operational support for IAM solutions, including access verification, application onboarding, policy management, and operational health monitoring.
- Support the integration of enterprise applications with Microsoft Entra ID and other identity providers using modern authentication standards.
- Administer and support privileged access controls, including onboarding, credential vaulting, session management, and least-privilege enforcement.
- Assist in the development and implementation of authentication and access management controls, including Conditional Access, MFA, and identity governance.
- Contribute to the improvement of IAM workflows, policies, and procedures to support regulatory requirements and best practices.
- Coordinate and support delivery activities for IAM initiatives, including change impacts, testing, training, and documentation.
- Build and maintain relationships with stakeholders, vendors, and partners to ensure IAM solutions align with business priorities.
- Stay current on identity security trends and emerging capabilities, proactively identifying opportunities for improvement.
Requirements
- A relevant university degree, technical certification, and/or equivalent experience.
- 3 to 5 years of IT technology operations and support experience in a large enterprise environment.
- 4+ years of hands-on IAM support experience in production environments.
- Strong experience with Microsoft Entra ID and Idira (or equivalent PAM platform) administration and troubleshooting.
- Experience supporting hybrid identity components with Active Directory, Entra Connect, and cloud-based authentication services.
- Strong working knowledge of modern authentication flows, Conditional Access, MFA, Passwordless Authentication, and Identity Protection.
- Knowledge of privileged account governance, credential vaulting, session monitoring, and least-privilege principles.
- Understanding of authentication troubleshooting tools, sign-in logs, audit logs, and identity security best practices.
- Proficiency in scripting and automation using PowerShell and Python.
- Experience with Incident handling and ITIL process concepts (Incident, Problem, and Change Management).
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and in rapidly changing environments.
- Ability to work cooperatively with others and establish effective business relationships.
- Ability to handle multiple tasks in a fast-paced environment and prioritize effectively.
- Demonstrate punctuality and dependability.
Skills
- Microsoft Entra ID
- Identity Federation
- Privileged Access Management (PAM)
- SAML 2.0
- OAuth 2.0
- OpenID Connect (OIDC)
- SCIM provisioning
- Active Directory
- Entra Connect
- Conditional Access
- MFA
- Passwordless Authentication
- Identity Protection
- Credential Vaulting
- Session Management
- PowerShell
- Python
- ITIL
- Incident Management
- Problem Management
- Change Management
Location
- Montreal
- Toronto
Work Type
- Full-time
Experience Level
- 3-5 years IT operations and support
- 4+ years IAM support
Education Level
- University degree
- Technical certification
- Equivalent experience
About the Company
- Air Canada is an iconic Canadian symbol, recently ranked the best Airline in North America.
- We are at the leading edge of passenger aviation.
- Air Canada is making significant investments to enhance its Identity and Access Management (IAM) capabilities.
Equal Opportunity
- Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
- As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.