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About the Role
Pengate Handling Systems is seeking a skilled and customer-focused Field Service Technician to diagnose and repair material handling equipment at customer sites, communicate directly with customers, and ensure equipment runs safely and efficiently. This role offers variety, independence, and the opportunity to make a direct impact on customer operations.
Responsibilities
- Serve as a trusted technical resource for customers and internal teams.
- Diagnose, troubleshoot, and repair a wide range of material handling equipment.
- Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
- Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
- Work safely and follow all company safety policies and industry best practices.
- Complete accurate, organized service documentation and submit within required timelines.
- Maintain and safely operate a company-provided service vehicle, including parts inventory.
- Keep work areas clean, organized, and professional at customer sites.
- Represent the company through professional appearance, communication, and customer service.
Requirements
- Experience in mechanical, electrical, automotive, material handling, or related repair fields.
- Valid driver's license and clean driving record.
- Strong troubleshooting and problem-solving mindset.
- Effective communication skills (customer and internal).
- Ability to work independently in the field.
- Focus on producing accurate paperwork and documentation.
- All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings.
Skills
- Troubleshooting
- Problem-solving
- Customer service
- Mechanical repair
- Electrical repair
- Automotive repair
- Material handling equipment repair
- Documentation
Location
- Field (customer sites)
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Competitive compensation
Benefits
- Company service vehicle
- Gas card
- Medical
- Dental
- Vision
- 401(k)
- Training and development opportunities
About the Company
- As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service.
- In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.
- Stable, growing industry with long-term customer relationships.
Equal Opportunity
- Pengate Handling Systems is dedicated to being an Equal Opportunity Employer.
- We promote and celebrate a diverse workforce and do not tolerate any discrimination.
- All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship.
- We will provide reasonable accommodations for individuals with disabilities.
- Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com