Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Program Director role.

Rezi rewrites your resume against Urban Pathways's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Program Director posting at Urban Pathways — free, in seconds.

About the Role

Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. This role ensures that service delivery and operations meet contractual standards, and client needs safely and effectively, overseeing all aspects of the program including clinical and operational staff.

Responsibilities

Develops, implements, assesses, and evaluates program policies, practices, and procedures.
Ensures the program complies with Urban Pathways and funding and regulatory agency requirements.
Supervises, evaluates, and coaches staff on work assignments and community resources.
Schedules and oversees staff meetings.
Provides ongoing and formal weekly supervision to staff.
Provides ongoing support and guidance and facilitates issue resolutions.
Ensures that standard operating procedures are followed by all staff.
Provides strong leadership and effectively manages the social service and operation teams.
Oversees all services and programs to ensure that goals and objectives are met.
Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
Assesses staff training needs and coordinates delivery of training.
Facilitates and supports staff development.
Oversees maintenance of facility and ensures compliance with all Urban Pathways policies and procedures and health, safety, and fire codes.
Is on call to address emergency needs on a twenty-four-hour basis.
Monitors fiscal operations and develops annual budget.
Ensures compliance with Urban Pathways' fiscal policies and procedures.
Ensures internal and external reports are accurate and timely.
Monitors and ensures accuracy of employee payroll system.
Assists in the development of proposals and/or contracts with funding sources.
Establishes relationships with vendors and supervises merchandise quality.
Approves staff schedules and requests for schedule changes.
Ensures reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements.
Develops and maintains ongoing relationships with community services and resources.
Establishes and promotes relationships with community organizations, funding, and regulatory agencies.
Establishes linkages with community providers and works with the Deputy Director to obtain Letters of Agreement.
Represents the program and Urban Pathways at various internal and external meetings.
Communicates verbally and in writing in a professional manner.
Facilitates/attends staff meetings, training, and supervisory sessions.
Responds to all communications in a timely manner.
Performs all other duties as assigned and as required.

Requirements

Master's Degree in Social Work, Psychology, or another related field required.
LMSW preferred.
Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA).
Five years of supervisory and administrative experience.
Demonstrated experience working within supportive housing, drop-in center, scattered-site programs, Single Room Occupancy (SRO) settings, or similar residential program environments is strongly preferred.
Must possess a solid understanding of and familiarity with programmatic and regulatory requirements connected to applicable funding sources.
Experience with individuals experiencing homelessness and/or mentally illness and substance abuse population preferred.
A valid driver's license is required, with an acceptable driving record.
Valid professional licenses and certifications, if applicable.
Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
Desire to perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills

Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
Strong skills and knowledge of client relational databases (e.g. Awards preferred).
Excellent communication, interpersonal, and crisis intervention skills.
Ability to work independently and as part of a collaborative team.
Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
Work effectively with individuals from diverse backgrounds and cultures.
Bi/multi-lingual a plus.
Cross-cultural awareness.
Ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Location

New York City

Work Type

Hybrid: 4 days in office/1 day remote

Experience Level

Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA)
Five years of supervisory and administrative experience

Education Level

Master's Degree in Social Work, Psychology, or another related field
LMSW preferred

Salary/Compensations

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Benefits

Healthcare Coverage: Medical, dental, and vision insurance plans.
Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
Professional Development: Opportunities for continuous learning and professional development.
Flexible Work Arrangements.
Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
Employee Assistance Program (EAP): Confidential counseling and support services.
Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

About the Company

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.”
Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.
We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.