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About the Role
The Property Manager I performs responsibilities related to property oversight and daily operations for an apartment community with 134 units. This includes managing apartment rentals, move-ins, and lease renewals, as well as ensuring the property’s financial, operating, and resident service goals are met.
Responsibilities
- Manages apartment rentals, move-ins, and lease renewals.
- Ensures property financial, operating, and resident service goals are met.
- Demonstrates advanced knowledge of leasing practices.
- Maintains thorough knowledge of the Fair Housing Act.
- Possesses advanced knowledge of lease terms and landlord/tenant law.
- Has advanced knowledge of eviction and collection processes.
- Takes a proactive approach to customer service and resolving resident complaints.
- Acts as a liaison between residents and maintenance staff for timely repairs.
- Manages the collection of monthly rents and other income.
- Monitors delinquency and takes remedial steps for collection.
- Understands economic impacts of days vacant and turnover.
- Understands revenue growth through market rent, renewal rent, concessions, upsells, and ancillary income.
- Understands credit risk based on applicant qualifying guidelines.
- Manages delinquency through outreach efforts.
- Completes weekly/monthly reports and applies collected information to business decisions.
- Oversees all marketing efforts, monitoring traffic, and pursuing resident leads.
- Qualifies prospective residents and secures appointments.
- Meets prospects and shows apartments enthusiastically, emphasizing selling points and creating urgency.
- Proactively trains, motivates, and supervises all site staff to achieve operational goals.
- Demonstrates advanced ability in performance management, including celebrating successes, providing corrective action, holding staff accountable, and communicating goals.
- Communicates and upholds company policies and procedures.
- Oversees capital improvement projects, keeping residents informed and working with the Maintenance Supervisor.
- Regularly inspects apartment buildings, grounds, and vacant units.
- Coordinates with maintenance staff, contractors, and vendors for repairs.
- Completes reports on property information such as traffic, occupancy, work orders, vacancy days, capital improvements, and inspections.
- Performs other duties as assigned.
Requirements
- Minimum of three (3) years of supervisory experience.
- Minimum of four (4) years property management experience or equivalent.
- Strong salesmanship skills.
- Excellent interpersonal skills and the ability to negotiate, listen, and manage prospect/resident relations.
- Excellent organizational, planning, and multitasking skills.
- Advanced knowledge of Microsoft Word, Excel, and Outlook.
- Ability to be at work regularly and on time.
- Must have a valid driver's license & clean driving record.
- Reliable transportation required.
- Ability to work weekends or extended hours as required.
Skills
- Leasing Practices
- Fair Housing Act
- Lease Terms and Landlord/Tenant Law
- Eviction & Collection Processes
- Customer Service
- Revenue Management
- Marketing
- Salesmanship
- Interpersonal Skills
- Negotiation
- Listening
- Organizational Skills
- Planning Skills
- Multitasking Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Property Management Software (Timberline, Yardi, Real Page etc.)
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years supervisory experience
- 4+ years property management experience
Benefits
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- LTD Insurance
- Vision Insurance
- Flex Spending Plans
- 401(k) Match
- Paid Time Off
- Employee Assistance Program
- Apartment Rent Discount