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About the Role
The Business Change Consultant plays a key role in supporting and delivering people-centric change across workplace transformation programmes. Working closely with Experience Managers, client stakeholders, and delivery teams, this individual will lead the design and execution of change interventions that enable user adoption and ensure the successful realisation of business value. This role requires a balance of strategic thinking and hands-on delivery, with strong experience in change planning, impact assessment, stakeholder engagement, and user readiness. The Consultant/ Senior Consultant will act as a trusted advisor to clients navigating large-scale digital change.
Responsibilities
- Lead or support the development of end-to-end business change strategies aligned to programme objectives and timelines.
- Conduct change impact assessments and readiness activities, identifying key personas, pain points, and areas requiring support.
- Develop and maintain stakeholder maps, engagement plans, and communications matrices.
- Design and deliver tailored engagement interventions to drive awareness, desire, and capability for change.
- Define and track success metrics for adoption, using feedback and behavioural insights to iterate approaches.
- Collaborate with training and comms leads to ensure a unified and timely user experience.
- Build strong relationships with client stakeholders at multiple levels, acting as the voice of the user throughout the programme.
- Facilitate workshops, drop-ins, and feedback sessions to test assumptions, gain buy-in and co-create solutions.
- Provide coaching to business leads, champions, and change agents to build internal capability.
- Contribute to the growth of Capgemini’s Modern Workplace change offering through knowledge sharing, asset development, and mentoring junior team members.
- Stay informed on emerging tools and trends in employee experience, workplace culture, and digital adoption.
Requirements
- Proven track record delivering business change initiatives as part of digital or workplace transformation programmes.
- Skilled in stakeholder management, change impact analysis, and adoption strategy development.
- Comfortable operating in fast-paced, ambiguous environments and balancing multiple priorities.
- Experience in Agile, SAFe or other iterative delivery environments.
- Previous consulting or advisory experience strongly preferred.
Skills
- Stakeholder management
- Change impact analysis
- Adoption strategy development
- Agile
- SAFe
- Microsoft 365
- ServiceNow
- Copilot
- Behavioural science
- Human-centred design principles
- Change measurement tools
- KPIs
Location
- London
- Manchester
- Glasgow
Work Type
- Hybrid
- Flexible working arrangements
Experience Level
- Consultant
- Senior Consultant
Education Level
- Degree in Business, Organisational Psychology, or a related field - optional
Salary/Compensations
- Remuneration package includes flexible benefits options and a variable element dependent grade and on company and personal performance.
Benefits
- Flexibility to Work Your Way
- Positive work-life balance
- Health & well-being communities
- Mental Health Champions
- Wellbeing apps (Thrive and Peppy)
- Flexible benefits options
About the Company
- Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
- A responsible and diverse group of 350,000 team members in more than 50 countries.
- Over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
- Delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
- The Group reported 2024 global revenues of €22 billion.
- Focused on using tech to have a positive social impact.
- Working to reduce our own carbon footprint and improve everyone’s access to a digital world.
- Named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.
Equal Opportunity
- At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality.
- Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
- We aim to build an environment where employees can enjoy a positive work-life balance.
- We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- All UK employees are eligible to request flexible working arrangements.