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About the Role
Texas Mutual provides top-tier service to policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to customers by answering inbound calls, offering support, and finding resolution to their inquiries.
Responsibilities
- Be the first contact for customers and injured workers, delivering excellent customer service.
- Answer inbound phone calls, resolve caller needs, and provide information.
Requirements
- High school diploma or equivalent education, training, or experience.
- At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
- Passing score on reading comprehension and retention assessment.
- Bilingual in Spanish and English.
- Insurance carrier call center experience.
- Experience navigating multiple software interfaces at one time.
- Experience providing phone customer service in a high information environment.
- Texas residency required.
- Travel to designated office as needed.
Location
- Austin
Work Type
- Hybrid/Flex
- Remote
- Onsite
Experience Level
- 2+ years of customer service, call center, or insurance industry experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- 13% compensation increase upon promotion within 15 months
Benefits
- Annual performance bonus
- Merit-based pay increase
- Lifestyle Savings Account ($1,000 per year)
- Automatic 4% employer contribution to retirement plan
- 401k plan with 100% employer match up to 6%
- Student loan repayment matching in 401k plan
- Three weeks’ time off for vacation
- Nine paid holidays and two personal days each year
- Day one health, Rx, vision and dental insurance
- Life and disability insurance
- Flexible spending account
- Pet insurance and pet Rx discounts
- Free on-site gym, fitness classes, and health and wellness resources
- Free identity theft protection
- Free student loan repayment and refinancing consultation
- Professional development and tuition reimbursement
- Employee referral bonus
- Free onsite snacks
About the Company
- Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect.
- Recognized as one of the Best Places to Work in Texas.
Equal Opportunity
- All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.