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About the Role

As a Senior Product Designer on the AI Experiences team, you will help define how millions of travelers interact with AI throughout their shopping journey. You will transform rapidly evolving AI capabilities into intuitive, transparent, and trustworthy experiences that feel helpful, human, and deeply useful. This is a hands-on design role for someone excited by ambiguity, emerging technologies, and the opportunity to influence how AI-powered travel experiences are designed at global scale.

Responsibilities

Own the end-to-end design of AI-powered shopping experiences, from early opportunity framing and interaction models through detailed execution, launch, and iteration.
Translate complex AI capabilities into experiences that are intuitive, transparent, and understandable, helping travelers make confident decisions while maintaining a sense of control.
Design across conversational, visual, and multimodal interfaces, creating cohesive experiences that meet travelers where they are and support different decision-making styles.
Collaborate closely with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers to shape how AI capabilities are introduced and experienced within Expedia Group products.
Influence product direction by balancing traveler needs, business outcomes, and technical opportunities while thoughtfully navigating the realities and limitations of AI systems.
Help teams identify opportunities where AI can genuinely improve the traveler experience rather than simply adding complexity.
Bring ideas to life through prototypes, experiments, and tangible design artifacts that accelerate learning and decision-making.
Work directly with real AI outputs and evolving technologies to evaluate interaction patterns, identify edge cases, and uncover opportunities for improvement.
Leverage research, analytics, experimentation, and customer feedback to continuously refine experiences and influence roadmap priorities.
Contribute patterns, frameworks, and best practices that advance Expedia Group's approach to designing AI-powered experiences.
Partner with fellow designers through critiques, reviews, and mentoring to raise the quality and consistency of work across the organization.
Champion accessibility, inclusion, and responsible AI design principles throughout the product development process.

Requirements

Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience.
5+ years of professional experience in product design, UX design, interaction design, or a related discipline.
A portfolio demonstrating shipped digital products and a strong foundation in interaction design, visual design, and customer-centered problem solving.
Expertise in at least one core design discipline (interaction design or visual design) and demonstrated strength across complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
Experience designing complex product experiences in collaboration with Product, Engineering, and cross-functional stakeholders.
Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
Ability to simplify ambiguity and articulate design rationale to audiences ranging from engineers to senior leaders.
Proficiency with Figma and experience contributing to shared design systems and scalable component libraries.
Experience shipping AI-powered products, including conversational, recommendation, generative, voice, or multimodal experiences.
Demonstrated experience designing for trust, transparency, explainability, and human oversight in AI-assisted experiences.
Hands-on experience prototyping with AI tools, working directly with model outputs, or building interactive concepts that leverage LLMs or generative AI systems.
Motion design experience used to communicate system state, AI reasoning, progress, transitions, and feedback loops.
Experience working on travel, ecommerce, marketplace, fintech, or other high-consideration decision-making experiences.
Familiarity with experimentation frameworks, behavioral analytics, and data-informed product design practices.

Skills

Interaction Design
Visual Design
Prototyping
Research
Facilitation
Information Architecture
Content Strategy
UX Writing
Figma
Design Systems
Component Libraries
AI-Powered Products
Conversational Interfaces
Recommendation Systems
Generative AI
Voice Interfaces
Multimodal Interfaces
Trust
Transparency
Explainability
Human Oversight
Motion Design
Experimentation Frameworks
Behavioral Analytics
Data-Informed Product Design

Location

Austin
Los Angeles
San Jose
San Francisco
Seattle
New York
Other EG Locations

Work Type

Full-time

Experience Level

Senior
5+ years of professional experience

Education Level

Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience.

Salary/Compensations

Seattle: $173,000.00 - $242,500.00 (potential to $277,000.00)
New York: $187,000.00 - $261,500.00 (potential to $299,000.00)
Chicago: $161,000.00 - $225,500.00 (potential to $257,500.00)
Austin: $173,000.00 - $242,500.00 (potential to $277,000.00)
San Jose: $187,000.00 - $261,500.00 (potential to $299,000.00)
San Francisco: $187,000.00 - $261,500.00 (potential to $299,000.00)

Benefits

Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
We are a global travel company powered by passionate people, trusted partnerships, and leading technology.
We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.