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About the Role
As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.
Responsibilities
- Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
- Delegate effectively and inspire the team to maximize performance.
- Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
- Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve individual sales targets and contribute to overall counter goals.
- Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
- Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
- Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
- Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
- Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
- Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
- Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
Requirements
- Dynamic, enthusiastic, and sales-driven
- Passion for make-up and Retail with a focus on achieving sales targets
- Result-oriented, who likes a challenge and exceeding sales expectations
- Desire to provide a unique customer experience that drives customer loyalty and repeat business
- Flexible availability including weekends, late nights, Bank holidays and holiday periods.
- A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
- Minimum 6 months of management experience
Skills
- Sales Management
- Brow Services
- Target-Driven Sales
- Teamwork and Motivation
- Business Growth
- Stock Optimisation
- Communication Leadership
- Efficient Administration
- Staff Scheduling
- Brand Presentation
Location
- Boots, Battersea Power Station
Work Type
- Full-time
Experience Level
- Minimum 6 months of management experience
- 4 years of prior customer service experience
Benefits
- Product Discount
- Staff Sale
- New Launch Gratis
- Annual Leave
- Full Training provided
- Refer a friend scheme
- Competitive Commission Scheme
About the Company
- The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)
- At Benefit, we are all about feeling good, and nothing feels as good as belonging.