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About the Role
The Center for Disability Services is seeking a Senior Employee Relations Specialist to manage employee relations matters, conduct workplace investigations, advise leaders and employees on employment policies, and support performance management initiatives.
Responsibilities
- Serve as a point of contact for employee relations concerns, workplace issues, and employee complaints.
- Collaborate with HR Managers, HR Business Partners, Legal Counsel, and operational leadership to develop and implement strategies for resolving complex employee relations issues and promoting a positive workplace culture.
- Partner with managers and supervisors to address employee performance, conduct, attendance, and workplace behavior concerns.
- Provide coaching and guidance to managers and supervisors regarding performance management, corrective action, progressive discipline, and employee development.
- Facilitate conflict resolution and mediation between employees and management.
- Support employee engagement initiatives and contribute to a positive workplace culture.
- Maintain professional relationships within the organization built on trust, objectivity, and confidentiality.
- Independently manage and conduct employee relations investigations by interviewing employees and witnesses, reviewing documentation, analyzing findings, preparing comprehensive investigation reports, and developing recommendations for corrective action.
- Exercise independent judgment throughout the investigative process while ensuring fairness, consistency, and compliance with applicable laws and organizational policies.
- Present findings and recommendations to HR leadership and operational management for review and decision-making.
- Collaborate with internal stakeholders, including Legal, Compliance, and leadership teams, as appropriate.
- Ensure all investigations are handled in accordance with applicable laws, regulations, and organizational policies.
- Maintain accurate and confidential investigation files and records.
- Partner with department leaders to administer and support performance management programs.
- Guide managers through coaching conversations, Performance Improvement Plans (PIP’s), corrective actions, and disciplinary processes.
- Support termination decisions and processes to ensure compliance and risk mitigation.
- Assist with performance review cycles, training, and annual performance planning initiatives.
- Monitor performance-related trends and provide recommendations to improve employee engagement, retention, and effectiveness.
- Interpret and apply organizational policies, procedures, collective bargaining agreements (where applicable), and employee handbook provisions consistently and fairly.
- Ensure compliance with federal, state, and local employment laws and regulations, including ADA, FMLA, NYS Paid Family Leave, EEO, and related requirements.
- Support the development, review, implementation, and communication of HR policies and procedures.
- Partner with legal counsel and leadership on complex employee relations matters as needed.
- Manage unemployment claims and represent the organization in unemployment hearings, when required.
- Develop and facilitate employee and management training related to employee relations, workplace respect, conflict resolution, performance management, and HR best practices.
- Support organizational development, change management, and workforce engagement initiatives.
- Collaborate with HR leadership on strategic projects and continuous improvement efforts.
- Provide education and guidance to leaders regarding effective employee management practices and employment law compliance.
- Maintain accurate, organized, and confidential employee relations records, investigation files, and case management documentation.
- Manage employee relations cases from intake through resolution, ensuring timely documentation, communication, follow-up, and closure of all matters.
- Maintain comprehensive case files in accordance with organizational standards and record retention requirements.
- Track, analyze, and report on employee relations trends, investigation outcomes, corrective actions, turnover, exit interview feedback, and other key workforce metrics.
- Prepare reports, recommendations, and presentations for HR leadership.
- Identify trends, workplace risks, and recurring issues and recommend proactive solutions, training initiatives, policy enhancements, and process improvements to improve the employee experience and reduce organizational risk.
Requirements
- Bachelor's degree in Human Resources, Business Administration, Psychology, Public Administration, Organizational Development, or a related field; equivalent combination of education and experience may be considered.
- Minimum of five years of progressively responsible Human Resources experience, including employee relations, workplace investigations, conflict resolution, performance management, corrective action administration, and advising leaders on complex employment matters.
- Experience conducting workplace investigations and preparing findings and recommendations.
- Strong working knowledge of federal and state employment laws and HR best practices.
Skills
- Employee Relations
- Conflict Resolution
- Workplace Investigations
- Performance Management
- Corrective Action Administration
- Advising Leaders on Complex Employment Matters
- Federal and State Employment Laws
- HR Best Practices
- Mediation
- Coaching
- Training Facilitation
- Policy Interpretation
- Compliance
- Documentation
- Reporting
- Analytics
Location
- Upstate New York
Work Type
- Full-time
Experience Level
- Senior
- Minimum of five years of progressively responsible Human Resources experience
Education Level
- Bachelor's degree in Human Resources, Business Administration, Psychology, Public Administration, Organizational Development, or a related field
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred)
Salary/Compensations
- $80,000.00 - $86,000.00
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Savings Plan
- EAP (Employee Assistance Program)
- Generous Paid Time Off (PTO)
- Tuition Reimbursement
- Early Access to Pay with RAIN
- Public Service Loan Forgiveness (PSLF)
About the Company
- Where people get better at life!
- Join us in our mission to make a difference and shape a more inclusive future.
- The Center for Disability Services offers hope, innovation and achievement to the people we support.
- For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities.
- Many of the innovative programs and vital services that we offer are not available elsewhere.
Equal Opportunity
- At The Center for Disability Services, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support.
- We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.