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About the Role

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! This role is responsible for providing a variety of support including servicing walk-in customers, completing sales transactions, and performing material handling duties such as receiving, loading/unloading, order pulling, and inventory checks. The position may involve daily use of forklift and/or crane equipment.

Responsibilities

Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addresses and resolves customer complaints (returns and order errors).
Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Waits on customers and prepares sales slips.
Produces daily sales reports.
Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operates crane forklift equipment.
Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance.
Maintains a safe working environment by obeying all safety rules and reporting all accidents, unsafe conditions and acts to Management.
Performs other related duties as required.

Requirements

HS diploma or equivalent experience.
1+ years of customer service experience.
1+ years of warehouse experience.
Forklift Experience.
Ability to regularly lift up to 15-30 lbs.
Ability to safely lift up to 70 lbs at certain times.
Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift.

Skills

Organization
Math
Time management
Computer skills
Detail-oriented
Customer service
Safety conscious

Location

Onsite

Work Type

Full-time

Experience Level

1+ years

Education Level

High School Diploma or equivalent experience

Salary/Compensations

$17.69/hr - $22.12/hr

Benefits

Company Match on 401k
Employee Purchase Discount
Tuition Reimbursement
Comprehensive benefits package
Career opportunities
Environment of creativity and growth

About the Company

Dal-Tile is the largest manufacturer of tile and natural stone in the United States.
Dal-Tile is a subsidiary of Mohawk Industries.
Dal-Tile supports its people with a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families.

Equal Opportunity

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
Active military, transitioning service members and veterans are strongly encouraged to apply.