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About the Role

The Division Chief (Data Analytics and Decision Support) provides strategic leadership and oversight of data analytics, business intelligence, organizational performance, information management, and decision-support services for Toronto Fire Services. The position leads multidisciplinary teams in delivering reliable, timely, and actionable information to support evidence-based decision-making, operational planning, continuous improvement, public information, accreditation, and organizational accountability. Working collaboratively with senior leadership, operational divisions, and external stakeholders, the Division Chief establishes data and information management strategies, governance frameworks, and reporting priorities, ensuring compliance with applicable legislation, corporate policies, and professional standards.

Responsibilities

Provides strategic leadership and direction for data analytics, business intelligence, performance measurement, information management, and decision-support services, including the development of strategies, governance frameworks, standards, and priorities.
Leads and develops multidisciplinary teams, fostering an inclusive, accountable, and high-performing environment focused on service excellence and continuous improvement.
Oversees analytical studies, dashboards, reporting platforms, data models, statistical tools, and geographic information systems, providing strategic advice and recommendations to support operational planning, resource allocation, risk management, and policy development.
Establishes performance measures and monitoring frameworks, supporting organizational performance analysis, strategic planning, accreditation, service reviews, and continuous improvement initiatives, including Community Risk Assessments, Standards of Cover, and annual program appraisals.
Provides oversight of data quality, information governance, records management, privacy, access, disclosure, retention, and information stewardship, ensuring compliance with legislative and corporate requirements.
Manages operating and capital budgets, procurement, contracts, consultants, and complex projects, ensuring effective governance, risk management, and delivery.
Builds and maintains partnerships with City divisions, emergency service agencies, government, academia, vendors, and other stakeholders, while monitoring emerging technologies and practices in analytics, artificial intelligence, GIS, and public safety information management.

Requirements

Post-secondary degree or diploma in Data Science, Computer Science, Mathematics, Statistics, Information Systems, Business Administration, Public Administration, Geography, Geomatics, or a related discipline, or an equivalent combination of education and experience.
Extensive experience providing strategic leadership in data analytics, business intelligence, performance measurement, information management, or decision-support services within a large, complex organization.
Extensive experience leading and managing multidisciplinary teams, including establishing priorities, overseeing performance, supporting staff development, and driving organizational improvement.
Considerable experience applying business intelligence, statistical analysis, data management, and geographic information systems to develop analytical studies, dashboards, reporting solutions, and recommendations for senior leadership and external partners.
Considerable experience developing and implementing performance measurement frameworks, analytical reporting, and data governance practices to support service planning, operational performance, data quality, and evidence-based decision-making.
Considerable experience developing and implementing records and information management strategies, governance frameworks, and digital information management solutions, including records retention, information lifecycle management, and compliance requirements.
Considerable experience managing operating and capital budgets, procurement, contracts, consultants, and complex projects.
Expert knowledge of information governance, privacy, access to information, records management, and applicable legislation, including MFIPPA, PHIPA, and the Archives and Recordkeeping Act, 2006.
Expert knowledge of analytical and reporting technologies such as Power BI, SQL, SQL Server Reporting Services, data warehouses, statistical software, data integration tools, and ESRI ArcGIS.
Knowledge of quality management, accreditation, and continuous improvement processes, including familiarity with Commission on Fire Accreditation International standards.
Familiarity with municipal government, emergency services, public safety operations, or similarly complex operational environments.
Strong strategic thinking, analytical, research, and problem-solving skills, with the ability to assess complex issues and provide practical recommendations.
Excellent communication, consultation, negotiation, and stakeholder engagement skills, including the ability to present complex technical information to diverse audiences.
Demonstrated political acuity, sound judgment, and discretion in managing sensitive or confidential matters, competing priorities, and organizational change.
Ability to exercise independent judgment, initiative, and accountability while fostering collaborative, inclusive, and high-performing teams.
Proficiency in Microsoft Office and related business applications.
Professional certification in data analytics, business intelligence, agile and/or project management, quality management, or a related discipline would be considered an asset.

Skills

Data Analytics
Business Intelligence
Organizational Performance
Information Management
Decision Support
Statistical Analysis
Geographic Information Systems (GIS)
Power BI
SQL
SQL Server Reporting Services
Data Warehousing
Statistical Software
Data Integration Tools
ESRI ArcGIS
Quality Management
Accreditation
Continuous Improvement
Microsoft Office

Location

TFS Headquarters, 4330 Dufferin Street, M3J 2X2

Work Type

Full-time
Permanent
Non-Union

Experience Level

Extensive experience providing strategic leadership
Extensive experience leading and managing multidisciplinary teams
Considerable experience applying business intelligence, statistical analysis, data management and geographic information systems
Considerable experience developing and implementing performance measurement frameworks
Considerable experience developing and implementing records and information management strategies
Considerable experience managing operating and capital budgets
Expert knowledge of information governance, privacy, access to information, records management and applicable legislation
Expert knowledge of analytical and reporting technologies

Education Level

Post-secondary degree or diploma in Data Science, Computer Science, Mathematics, Statistics, Information Systems, Business Administration, Public Administration, Geography, Geomatics or a related discipline, or an equivalent combination of education and experience.

Salary/Compensations

$222,804.40

About the Company

Toronto Fire Services is a division within the City of Toronto government.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.