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About the Role
As the face of Tesco on the road, you will deliver products to customers' homes, providing excellent service with a smile. This role is hands-on, physical, and varied, offering the opportunity to be your own boss while having the support of a team. We welcome individuals seeking flexibility, job stability, or a career change.
Responsibilities
- Ensuring the van and trays are clean, tidy, and organized.
- Maintaining a clean and tidy back yard, free of rubbish, and picking up litter.
- Washing trays as part of the tray wash process.
- Loading the van and checking its roadworthiness.
- Communicating with customers about order changes, including short codes and substitutions, and offering refunds.
- Handling products and deliveries with care.
- Explaining to customers that they will not be charged extra for substitutions.
- Delivering within the customer's specified time slot.
- Calling customers if arriving early.
- Contacting the store or center if running 30 or more minutes late.
Requirements
- Build relationships with colleagues to create team spirit and improve the store for customers.
- Be warm and welcoming in interactions with customers and colleagues, understanding customer needs and expressing gratitude.
- Respond quickly to changing customer needs and embrace in-store changes.
- Be energetic and driven to exceed expectations, balancing work and home life.
- Share ideas with management and colleagues for store improvement.
- Hold a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Adhere to GB Domestic Driving Rules.
- Be over 18 years old if the role requires working before 6:15 am or after 9:45 pm, or involves working in specific areas like the warehouse, beers, wines & spirits, counters, bakery, or driving roles.
Location
- London
Work Type
- Temporary
- Full-time
Salary/Compensations
- £14.18 per hour
- £15.45 per hour for stores inside the M25
Benefits
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Flexible working requests from day one.
- 10% off and 15% at pay day weekends with Colleague Clubcard, saving up to £2,000 annually.
- Free wellbeing services with a range of resources.
- Life cover of five times pay.
- Award-winning pension with matching contributions up to 7.5%.
- Benefits to suit individual needs, including discounts, shares, and cycle to work schemes.
- Uniform provided.
- Policies to support colleagues through life's moments.
- Access to colleague networks for networking and support.
- Minimum of 16 guaranteed hours each week, with options for fewer hours (minimum 12).
About the Company
- Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move.
- Our core purpose is ‘Serving our customers, communities and planet a little better every day’.
- We act as a responsible and sustainable business for all stakeholders, communities, and the planet.
- Visit www.tescoplc.com for more information.
Equal Opportunity
- Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
- We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.
- We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
- Tesco will only recruit individuals who have passed the school leaver’s age.
- We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.