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About the Role
Otis is growing and we are recruiting a Field manager across our maintenance Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
Responsibilities
- Ensure all aspects of field safety.
- Meet with customers to ensure obligations and expectations are achieved.
- Direct the performance of field maintenance and contractual service operations.
- Conduct field education training with field workforce.
- Maintain customer quality assurance, managing the expenditure of labour and materials.
- Improve efficiencies, managing route schedules and call-back rates.
- Provide technical support, participating in sales estimation and proposals as required.
- Authorize repair orders and tracking completion.
- Lead change to better efficiency and communication.
Requirements
- An experienced field manager with a proven track record of managing a team of field-based engineers.
- Solid passion and background in engineering, ideally within the Lift & Escalator industry, but this isn't essential.
- Strong coaching, mentoring and development examples - with a track record of maintaining a happy functional and performing team.
- Great communication skills, able to utilise various different software packages to help communicate messages from site to client and vice versa.
Skills
- Engineering
- Coaching
- Mentoring
- Development
- Communication
- Software utilization
Location
- Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE
- London
Work Type
- Field Service
Experience Level
- Experienced field manager
Salary/Compensations
- Highly competitive salary
Benefits
- Shift cover
- Company car or car allowance
- Pension scheme which offers upto 7%
- 25 days holiday plus the 8 day bank with the opportunity to buy 5 more each
- Career progression
- Opportunity to develop your career
- Employee scholarship program
About the Company
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.
- We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
- We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
- We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model.
- You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people.
- As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
- We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
- If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
- Become a part of the Otis team and help us #Buildwhatsnext!
Equal Opportunity
- Otis is An Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
- To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.