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About the Role
We are seeking an experienced Account Manager with a strong background in a Medical Communications and/or Medical Education agency to join our growing team. This role offers the opportunity to take greater ownership of client accounts and projects, combining excellent project delivery with strong client relationships and commercial thinking. You will collaborate with colleagues, mentor junior team members, and identify opportunities to grow existing client relationships. At Springer Health+, we focus on career development, offering opportunities to increase account ownership, broaden experience, develop commercial skills, contribute to business development, build people-management capabilities, and progress within a growing global business.
Responsibilities
- Lead project delivery, managing a varied portfolio of projects from client brief to successful delivery.
- Translate client briefs into clear plans, responsibilities, and timelines for internal teams.
- Lead project and status meetings, ensuring alignment and communication.
- Anticipate project risks and challenges, recommending and implementing solutions.
- Build strong, trusted, long-term relationships with client teams.
- Develop a deep understanding of clients’ products, therapy areas, markets, and competitive environments.
- Confidently lead client meetings and drive actions to completion.
- Provide thoughtful, solutions-focused advice and recommendations.
- Identify and resolve issues, understanding their potential business impact.
- Own the commercial performance of projects, including financial management, budgeting, and forecasting.
- Ensure projects meet agreed financial expectations and are accurately reconciled.
- Identify opportunities to expand existing client relationships and respond to evolving client needs.
- Bring together expertise to develop relevant and innovative solutions.
- Contribute to proposals, RFIs, capability presentations, and pitches.
- Explore new opportunities with existing clients alongside senior colleagues and the Business Development team.
- Share experience and best practices with less experienced colleagues.
- Support the development and mentoring of junior team members.
- Contribute to effective resource planning across accounts.
- Collaborate with colleagues across departments to ensure appropriate expertise and resources are available.
Requirements
- Previous relevant Account Manager-level experience within a Medical Communications and/or Medical Education agency.
- Strong project and account management skills, with experience managing multiple projects and priorities.
- Experience building effective day-to-day relationships with pharmaceutical clients.
- A good understanding of the pharmaceutical industry, drug development, and medical communications environment.
- Experience of project budgeting and financial management, with sound commercial awareness.
- Excellent written and verbal communication skills.
- Confidence leading client and internal meetings.
- Strong planning, organisation, and problem-solving skills.
- A collaborative approach and the ability to work effectively across multidisciplinary teams.
- A proactive mindset, with the confidence to identify opportunities, make recommendations, and take appropriate action.
- Willingness to undertake domestic and international travel where required.
- Experience of managing live meetings or events.
Skills
- Account Management
- Project Management
- Client Relationship Management
- Commercial Acumen
- Financial Management
- Budgeting
- Forecasting
- Communication (Written and Verbal)
- Meeting Facilitation
- Planning
- Organisation
- Problem-Solving
- Collaboration
- Mentoring
- Pharmaceutical Industry Knowledge
- Drug Development Knowledge
- Medical Communications
- Medical Education
Location
- London
- Chester
- Manchester
Work Type
- Hybrid
- Full-time
- Permanent
Experience Level
- Account Manager-level experience
Education Level
- Relevant degree or equivalent qualification
About the Company
- Springer Nature is a leading global publisher of research, known for its journals and books, and a pioneer in open research. With a heritage of over 180 years, the company provides technology-enabled products, platforms, and services to researchers, health professionals, and educators. Springer Health+ is a global medical communications and education provider within Springer Nature, partnering with pharmaceutical companies and healthcare experts to advance medical knowledge and improve healthcare. They combine the reach of Springer Nature with specialist expertise in Medical Communications and Medical Education.
Equal Opportunity
- Springer Nature values diversity and is committed to creating an inclusive workplace where colleagues can thrive. They strive to attract, nurture, and develop the best talent, and have been awarded Diversity Team of the Year. They accommodate access needs related to disability, neurodivergence, or chronic conditions.