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About the Role
Coordinate international shipments and support clients with precision and care, playing a key role in ensuring smooth global operations.
Responsibilities
- Communicate with global agents to select carriers and determine optimal routing for shipments.
- Calculate volume, weight, and dimensions using both metric and imperial systems.
- Prepare accurate shipping cost quotations and create billing for approval.
- Provide outstanding customer service via email and phone, handling inquiries and requests promptly.
- Monitor shipments from origin to destination, ensuring timely delivery.
- Maintain and update client SOP requirements.
- Assist with special projects as assigned.
Requirements
- 3+ years in a similar or related role.
- Strong verbal and written communication skills.
- Knowledge of shipping regulations and dangerous goods handling.
- Excellent organizational skills with the ability to multitask and meet tight deadlines.
- A positive, team-oriented attitude and passion for customer service.
Skills
- Customer service
- Global operations
- International shipments
- Shipping regulations
- Dangerous goods handling
- Organizational skills
- Multitasking
Location
- Inwood, NY
Work Type
- Full-Time
Experience Level
- 3+ years
Education Level
- High school diploma required
- Industry certifications are a plus
Benefits
- Health insurance plans (medical, dental, vision) available 30 days after hire.
- 401k / retirement plan with company match of 50% up to 10%.
- Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, Identity Theft Protection available.
About the Company
- We offer more than a job-we offer a career path.
- Join a collaborative team that values precision, innovation, and customer success.
- Expect a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on global operations.
- Our culture emphasizes teamwork, continuous learning, and delivering excellence for our clients.
Equal Opportunity
- We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility.
- All new hires will be required to complete the E-Verify process as part of onboarding.