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About the Role

The Residential Manager is responsible for the management of all program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.

Responsibilities

Works vacant shifts if unable to find coverage and shares on-call coverage bi-weekly.
Conducts subordinate performance appraisals and supervises residential personnel.
Completes disciplinary actions and/or commendations for staff.
Hires staff in cooperation with supervisor and Human Resources, ensuring accurate personnel information.
Conducts interviews and makes hiring recommendations.
Prepares bi-weekly payroll.
Ensures proper staffing levels in coordination with supervisor and the Behaviorist.
Ensures staff notification and attendance of relevant trainings and completes corrective actions.
Manages all house and consumer finances according to policy and regulations.
Ensures timely and accurate implementation and documentation of emergency procedures, preventive maintenance, and vehicle maintenance.
Chairs monthly staff meetings and ensures accurate minutes are taken and reviewed.
Ensures the timely completion of the homes Plan of Correction.
Works with supervisor and Clinical team to ensure the home is ready for licensing and QSR inspections.
Ensures documentation is completed timely and accurately.
Encourages positive relationships between staff and external/internal personnel.
Ensures a habilitative environment with active treatment, respect, and dignity for consumers.
Reports all incidents according to policy and state regulations, ensuring correct completion and follow-up.
Oversees the implementation of all programmatic issues through direct observation.
Serves as a member of the interdisciplinary team and attends all meetings.
Assures the presence and/or accurate and timely completion of all necessary reports/assessments for the IP and team review.
Coordinates consumer-specific training with clinical personnel and ensures staff attendance and corrective action.
Works cooperatively with clinical personnel to meet individual habilitative needs.
Conducts regular audits on consumer program, case, and medical books.
Reviews and approves all staff duties and consumer paperwork.
Participates in developing and carrying out plans to meet consumer and home needs.
Acts as an advocate and role model for consumers, treating individuals with respect and dignity.
Distributes all medications according to schedule and guidelines.
Supervises and safely transports consumers to community activities, day programs, and appointments.
Follows emergency home procedures for fire, hurricanes, power outages, and other incidents.
Maintains safety, appearance, and cleanliness of the home, conducting inspections and making minor repairs.
Maintains a professional attitude with co-workers, management, and outside agencies.
Monitors individual locations and implements Agency policies and procedures.
Alerts appropriate personnel immediately regarding problems or unusual occurrences.
Completes incident reports pertaining to individuals and/or workers compensation.
Implements and adheres to all policies, procedures, and commitments to consumers.
Monitors program and staff compliance and ensures consumer programs are adhered to.
Assists guardians and parents in understanding and implementing normalization/person-centered-planning principles.
Reports and responds to any violation of individuals' rights directly to the Executive Director or designee.
Conducts investigations as directed by the Executive Director or designee.
Attends in-service training and other professional development opportunities.
Provides training for Agency personnel as required, orientates and trains staff.
Actively participates in staff meetings and trainings.
May be required to become a certified instructor.
Has thorough working knowledge of Agency policies and procedures.
Performs other duties as assigned by the Program Coordinator or upper management.

Requirements

Minimum of a Bachelor's degree.
Two years of management experience.
Minimum of two years of direct care experience in developmental disabilities or dual diagnosis.
Educational requirements may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes.
Ability to demonstrate effective leadership and role modeling.
Valid driver's license and ability to be insured by the Agency's insurance company.
Ability to obtain and maintain certifications in CPR, First Aid, PMT, and DDS State Medication Administration.
Ability to lift up to 75 pounds, transfer, and physically intervene with individuals as required.

Skills

Interpersonal skills
Leadership
Fiscal management
Personnel management
Operational process management
Communication
Problem-solving
Medication administration
CPR
First Aid
PMT
DDS State Medication Administration

Location

Onsite

Work Type

Full-time

Experience Level

Management experience
Direct care experience

Education Level

Bachelor's degree

About the Company

The Agency operates under Connecticut DDS, ASI, and other state and federal agencies.