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About the Role
Manage a portfolio of high-profile clients and navigate complex Construction & Infrastructure claims with precision and expertise. Own high-value claims, tackle challenging coverage issues, and champion outcomes that matter to clients. Join a welcoming, collaborative team where you can share knowledge and help colleagues develop.
Responsibilities
- Own a portfolio of high-value Construction & Infrastructure claims from inception to resolution, delivering exceptional service and client satisfaction.
- Give proactive advice and guidance on coverage issues to clients and Aon network offices, presenting and advocating the best strategy to settle and conclude claims.
- Communicate at the highest standard, working closely with clients, carriers, Aon brokers and all stakeholders to keep claims handling efficient.
- Mentor and guide less experienced colleagues, helping build a culture of continuous learning and development within the team.
- Stay ahead of industry trends, regulation and best practice to strengthen Aon's claims handling capabilities and risk mitigation.
Requirements
- Extensive Construction, Energy or Engineering claims handling experience, ideally gained in a reputable insurance, broking or adjusting organisation.
- Proven track record of managing sophisticated claims and delivering results in a client-facing environment.
- Excellent communication, negotiation and interpersonal skills, with the ability to build rapport with high-profile clients and stakeholders.
- A strong understanding of Construction insurance principles, policies and procedures.
- Impeccable administration and organisational skills.
Skills
- Construction claims handling
- Energy claims handling
- Engineering claims handling
- Client advocacy
- Claims resolution
- Coverage advice
- Stakeholder communication
- Mentoring
- Risk mitigation
- Negotiation
- Interpersonal skills
- Client relationship management
- Insurance principles
- Policy understanding
- Administration
- Organisation
Location
- London
- Chelmsford
Work Type
- Hybrid
Experience Level
- Experienced
Education Level
- ACII or ACILA qualification preferred
About the Company
- Aon is in the business of better decisions.
- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
- As an organisation, we are united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.