FIELD SERVICES TECHNICIAN IT Infrastructure & Client Support
Consulting Technology Company · Lake Ronkonkoma, NY, US
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About the Role
Connected Technology is seeking a dependable, professional Field Services Technician who enjoys hands-on work, helping clients, and solving problems. This role involves installing and troubleshooting various technology systems for a diverse client base.
Responsibilities
- Install cabling, cameras, access control devices, wireless networks, computers, printers, and VoIP systems.
- Troubleshoot hardware, software, Microsoft 365, networking, and connectivity issues.
- Act as onsite hands for senior engineers and maintain accurate documentation.
- Run, terminate, label and test Cat5e/Cat6 cabling.
- Install cameras, access control devices, wireless APs, switches and firewalls.
- Deploy PCs, laptops, printers and phones.
- Assist with office moves and technology refresh projects.
- Troubleshoot Windows, Microsoft 365 and networking issues.
- Resolve hardware and software problems onsite.
- Follow guidance from Level 2 and Level 3 engineers.
- Document work in the ticketing platform.
Requirements
- 1-3+ years of IT, low-voltage, telecom, field service or related experience.
- Strong customer service skills.
- Ability to think independently and solve problems.
- Valid driver license and reliable transportation.
- Ability to lift 50 lbs and use ladders safely.
Skills
- Cabling installation
- Camera installation
- Access control device installation
- Wireless network installation
- Computer installation
- Printer installation
- VoIP system installation
- Hardware troubleshooting
- Software troubleshooting
- Microsoft 365 troubleshooting
- Networking troubleshooting
- Connectivity troubleshooting
- Documentation
- Cat5e/Cat6 cabling
- Wireless AP installation
- Switch installation
- Firewall installation
- PC deployment
- Laptop deployment
- Phone deployment
- Windows troubleshooting
Experience Level
- 1-3+ years
Salary/Compensations
- Competitive salary
Benefits
- 401(k) matching
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- PTO
- Holidays
- Healthcare options
- 401(k)
- Training reimbursement
- Advancement opportunities
About the Company
- Connected Technology is a growing Managed IT Services and Physical Security provider serving businesses, nonprofit organizations, emergency service organizations, and public agencies throughout Long Island.