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About the Role
We are an established residential and commercial cleaning franchise headquartered in Brooklyn, backing 40+ national locations, 150+ NYC field staff, a 15–20 person corporate office, and a 12+ person remote operations team. We are hiring a hands-on Office Manager to serve as the owner's right hand and lead day-to-day operations at our Brooklyn HQ. This is an active, high-ownership leadership role for an operator who thrives in fast-paced environments, possesses an eye for detail, and holds high standards for team execution.
Responsibilities
- Recruit, train, and manage office, sales, and support staff.
- Lead daily standups, conduct 1:1s, run performance reviews, and handle disciplinary actions.
- Personally step in to resolve escalated client issues, repair service breakdowns, and maintain strong relationships with recurring residential clients, property managers, and commercial accounts.
- Directly manage and coach 12+ virtual assistants in the Dominican Republic and Jamaica.
- Coach the intake/sales team on inbound lead handling, commercial proposal conversion rates, call quality, and pipeline management.
- Collaborate with HR on onboarding, hiring, and maintaining organizational structure, field compliance, and discipline.
Requirements
- 5+ years of operations & office management experience in a service-based business (residential/commercial cleaning, home services, facilities management, or multi-location service operations).
- Proven experience hiring, coaching underperformers, executing PIPs, and making termination decisions.
- Experience managing virtual assistants or remote staff strongly preferred.
- Demonstrated track record coaching sales/intake teams to meet specific conversion, contract, or revenue metrics.
- Comfortable stepping in during off-hours, evenings, or weekends if an urgent operational or client issue arises.
- Must live within the 5 boroughs.
- Must live in 1 of the 5 boroughs.
Skills
- Team Leadership & Accountability
- Customer & Client Experience
- Remote Leadership
- Sales Coaching
- HR Partnering
- Spanish (Preferred)
Location
- Brooklyn, NY 11206
Work Type
- In-Person
- 5 Days/Week
Experience Level
- 5+ years of operations & office management experience
Salary/Compensations
- $100,000–$120,000 + Performance Bonus
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Performance bonuses tied directly to revenue growth, team metrics, and client retention
- IRA with company match
- Paid time off and holiday pay
- Supplemental insurance options (Aflac)
- Bonus Plan
- IRA Match
- Aflac
- Professional development assistance
- Referral program
About the Company
- We are an established residential and commercial cleaning franchise headquartered in Brooklyn, backing 40+ national locations, 150+ NYC field staff, a 15–20 person corporate office, and a 12+ person remote operations team in the Dominican Republic and Jamaica.