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About the Role

As an IT Support Intern, you will join a fast-paced, high-impact team supporting a growing network of hospital locations and internal operations. This role offers exposure to real-world IT infrastructure, hands-on technical support, cross-functional project work, and field experience. It is a unique opportunity to build core skills, contribute meaningfully, and gain direct access to the people and processes behind enterprise-scale IT and engineering systems while learning from experienced professionals in a collaborative environment.

Responsibilities

Complete internal IT LMS training focused on core infrastructure tools, including Okta, JAMF, and ServiceNow.
Assist with large meeting (BGH) preparation, including audiovisual equipment and room configuration.
Participate in daily ticket huddles to understand real-time IT issue management.
Fulfill and manage low-risk ServiceNow requests.
Shadow and support user onboarding, including laptop configurations.
Assist with hardware setup for new hospitals (denovos), helping scale our network of hospitals.
Join vendor alignment meetings, gaining visibility into network, ISP, and low-voltage planning.
Shadow and support an IT Field Agent on a site setup, experiencing infrastructure deployment firsthand.
Contribute to Apple hardware repairs under the guidance of experienced team members.
Begin work on low-level Engineering tickets.

Requirements

A strong interest in IT support systems, infrastructure, or engineering.
Basic familiarity with macOS hardware setups.
Eagerness to learn and apply concepts in a real-world environment.
Strong communication skills and a willingness to collaborate with different teams.
Comfort with hands-on work, from preparing hardware to participating in on-site field visits.
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives.
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments.
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results.
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge.

Skills

Okta
JAMF
ServiceNow
macOS hardware setups
IT support systems
IT infrastructure
IT engineering
Audiovisual equipment
User onboarding
Hardware setup
Apple hardware repairs
Engineering tickets

Location

White Plains

Work Type

In-person
Internship

Experience Level

Intern

Salary/Compensations

$21/hour + bonus + benefits

Benefits

Comprehensive health and wellness benefits that start on day one
Access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary
Inclusive fertility and family-building care for all types of families
Unlimited PTO
Generous employee referral program
Casual office attire
Ability to bring your fur baby to work
Cool VEG swag
Food in the fridge
Free lunches twice a week
Company laptop
Monthly cell phone reimbursement

About the Company

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience.
VEG has expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need.
VEG is a 2025 and 2026 certified Great Place to Work®.
Our headquarters team builds technology to make our hospitals more efficient, recruits and grows incredible VEGgies, and brings our brand to life through marketing.
Our VQ (VEG Headquarters) team ensures our hospitals and people have everything they need to help pets and their families.

Equal Opportunity

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness.
Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work.
We are devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.
Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.