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About the Role
The Receptionist serves as the front-of-house specialist responsible for creating a professional and welcoming experience for employees, clients, and visitors. This role delivers white glove service while ensuring efficient, high-quality support within a corporate financial services environment.
Responsibilities
- Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
- Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
- Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
- Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.
- Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
- Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.
- Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and escalate issues as needed, and foster a collaborative, team-oriented environment.
- Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information, visitor records, and access-related data with the highest levels of discretion, security, and compliance.
- Continuously enhance the reception experience by creating a welcoming and positive first impression for employees, clients, and visitors.
Requirements
- High school diploma or equivalent required.
- 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
- Ability to work independently and collaboratively with diverse stakeholders.
Skills
- Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
- Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
- Proficient in Microsoft Office and workplace technology tools.
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD 20.52 - USD 28.70 - hourly
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans.