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Tailor your resume to this Patient Financial Counselor role.
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About the Role
The Patient Financial Counselor provides financial counseling to patients regarding pre-certification, insurance co-payments, coinsurance, and deductibles. This role also involves collecting outstanding balances, communicating with the Billing Department, and assisting patients with payment options.
Responsibilities
- Identifies and contacts patients who may have difficulty meeting their financial responsibility and determines their ability to pay.
- Verifies insurance coverage, deductibles, copays, coinsurance, authorization requirements and other information relevant to surgeries.
- Serves as a resource to identify other payment options for patients without insurance or high patient responsibility.
- Collaborates with patients to establish payment plans in accordance with APC guidelines.
- Accesses various insurance websites and initiates phone contacts as needed to check eligibility and benefits for proposed services.
- Documents activity and patient communication on patients’ accounts.
- Communicates clearly and professionally with patients, both verbally and in writing.
- Processes payments and prepares deposit as needed.
- Scans appropriate documentation to patients’ accounts.
- Adheres to Advanced Pain Care policies and procedures.
- Has regular and predictable attendance.
- Performs other duties as assigned.
Requirements
- One or more years’ experience in a healthcare environment, applying customer service behaviors and communication skills required.
Skills
- Ability to maintain a professional attitude under pressure
- Ability to solve practical problems and deal with a variety of situations
- Knowledge of billing cycle and accounting concepts
- Knowledge of EMR systems and strong computer skills
- Familiarity with medical terminology and, ICD-9, ICD-10, and CPT coding
- Excellent customer service skills
- Displays proper telephone etiquette
- Excellent written and verbal communication skills
Experience Level
- One or more years
Education Level
- High school diploma or GED required
- Associate Degree in business, medical billing or related field or the equivalent in experience in knowledge is required
- Completion of courses related to medical billing is a plus