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About the Role
The Housing Works Emergency & Transitional Housing Program (ETH) provides transitional housing and support services to individuals reentering the community after justice system involvement. The Fresh Meadows ETH Program site offers onsite medical, behavioral health, and psychiatric services for individuals with substance use, mental health diagnoses, or chronic medical conditions. This Residential Aid Supervisor position provides supervisory support, ensures safety, engages in crisis intervention, and monitors operational projects.
Responsibilities
- Provide supervisory oversight during assigned shifts.
- Provide guidance and support to the Residential Aids.
- Conduct thorough room inspections, document observations, and document room repairs.
- Coordinate and monitor room repairs with the Operations team and hotel management.
- Assist with coordinating services for external vendors.
- Oversee room turnover procedures to ensure timely availability for occupancy.
- Conduct wellness checks for program participants.
- Conduct frequent building walkthroughs and perimeter checks to manage safety and integrity.
- Engage in crisis intervention and de-escalation.
- Maintain accurate and timely documentation using program systems.
- Engage with program participants using trauma-informed care and motivational interviewing.
- Promote Housing Works’ core values.
- Perform other tasks as assigned by supervisor.
- Provide culturally competent services.
- Work with clients with diverse needs.
- Collaborate with team members within the Justice Initiatives Department and cross-agency.
- Attend and participate in staff meetings and trainings.
- Respond to emails, texts, and phone calls.
- Adapt to and uphold job functions in a remote or hybrid workforce environment.
- Adhere to remote workforce policies, procedures, and protocols.
Requirements
- High school diploma required.
- Bachelor’s Degree in a related field preferred.
- Minimum 1 year experience in a supervisory role.
- Minimum 3 years experience in an operations-related role.
- Experience working with individuals who are justice-involved, unhoused, or have mental health, substance use, or chronic medical condition diagnoses.
- Strong written documentation and communication skills.
- Good problem-solving skills and ability to work autonomously.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience utilizing EMR systems.
- Preferably bi-lingual in Spanish.
- Excellent written and oral communication skills.
- Proficient technical skills for Microsoft Office, email, and case management systems.
- Ability to work independently and collaboratively.
- Dependability and reliability for scheduled shifts.
- Ability to provide shift coverage as needed.
- Ability to lift 50lbs.
Skills
- Supervisory skills
- Crisis intervention
- De-escalation
- Documentation
- Trauma-informed care
- Motivational interviewing
- Microsoft Office Suite
- Excel
- EMR systems
- Communication skills
- Problem-solving skills
- Technical skills
Location
- Fresh Meadows
Work Type
- Hybrid
- Remote
Experience Level
- 1 year supervisory experience
- 3 years operations experience
Education Level
- High school diploma
- Bachelor's Degree preferred
Salary/Compensations
- $22.75/hr - $25.75/hr
Benefits
- Three comprehensive healthcare plans with partial employer coverage based on salary.
- Immediate PTO accrual, up to 30 days in the first year.
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.
About the Company
- Housing Works was founded in 1990 with a commitment to AIDS advocacy.
- Operates New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Provides Health Home care management, behavioral health, and syringe exchange programs.
- Operates 10 thrift shops and a Bookstore Cafe.
- Fights for funding and legislation to ensure access to housing, healthcare, HIV prevention, and treatment for people living with HIV/AIDS.
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Complies with applicable state and local laws governing nondiscrimination in employment.
- Does not request prior salary information during the hiring process.