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About the Role
The Housing Works Emergency & Transitional Housing Program (ETH) provides transitional housing and support services to individuals reentering the community after incarceration or justice system involvement. The Residential Aid ensures the wellbeing and safety of participants, staff, and the facility, engaging in crisis intervention, wellness checks, facility inspections, and record maintenance. This role operates 24/7, 365 days a year.
Responsibilities
- Ensures program policies and regulations are adhered to by participants and staff.
- Ensures the safety, security, and integrity of the program environment.
- Conducts wellness checks for all participants.
- Conducts periodic building walkthroughs and perimeter checks.
- Provides excellent customer service to participants, staff, vendors, and volunteers.
- Distributes meals and assists with food storage in accordance with regulations.
- Conducts timely room turnover and inspection activities.
- Maintains and updates program data and documents.
- Ensures all participants, staff, and vendors sign in and out.
- Reports needed maintenance repairs to management.
- Communicates important observations regarding participants' behaviors or concerns to the clinical team.
- Participates in agency and program meetings.
- Submits incident reports as needed.
- Promotes Housing Works’ core values in daily activities.
- Performs other tasks as assigned by supervisor.
- Provide culturally competent services.
- Engages in Housing Works’ advocacy events as required.
- Works collaboratively with team members within the Justice Initiatives Department and cross-agency.
- Responsiveness to emails, texts, and phone calls.
- Ability to adapt and uphold job functions in a full remote or hybrid workforce environment.
Requirements
- Experience or ability to work with individuals who are unhoused or diagnosed with chronic medical conditions, substance use disorders, or mental health diagnoses.
- Experience working with individuals with previous involvement in the criminal legal system.
- Experience working in a congregate or residential treatment housing setting.
- Previous experience in a security or operations-related role preferred.
- Preferably bi-lingual in Spanish.
- Excellent written and oral communication skills.
- Excellent or proficient technical skills for Microsoft Office (Outlook, Excel, Word).
- Dependability and reliability for scheduled shifts.
- Ability to work independently and collaboratively.
- Ability to prioritize and multi-task.
- Ability to work in a high-pace environment.
- Ability to lift 50 lbs with proper assistance and tools.
- Minimum of two staff members per shift required 100% of the time.
Work Type
- full remote
- hybrid in-person remote
Salary/Compensations
- $18.00/hr - $19.80/hr commensurate with experience
Benefits
- Three comprehensive healthcare plans.
- Housing Works covers most of the healthcare plan cost.
- Staff begins accruing PTO immediately.
- Up to 30 days of PTO earned in the first year.
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.
About the Company
- Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
- Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Services include Health Home care management, behavioral health, and syringe exchange programs.
- Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
- Fights for funding and legislation to ensure all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
- This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (“RWDSU”).
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Complies with applicable state and local laws governing nondiscrimination in employment.
- Does not request prior salary information during the hiring process.