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About the Role

The SHIP Operations Manager ensures that the program has a full roster of affordable and well-maintained scatter site apartments that meet HUD's NSPIRE standards, are at or lower than HUD’s Fair Market Rent standards and passes HUD’s “Rent Reasonableness” requirements. The SHIP Operations Manager will supervise the program’s Housing Operations staff including a Housing Specialist and two Operations Assistants.

Responsibilities

Ensures that the program has a full roster of affordable scatter site apartments that meet HUD's NSPIRE standards, are at or lower than HUD’s Fair Market Rent standards and passes HUD’s “Rent Reasonableness” requirements.
Ensures that apartment repairs are made in a timely basis by the apartment’s landlord or management company, or by the program’s staff.
Ensures that every apartment on the program roster meets NYSPIRE standards by conducting inspections at the time the apartment is leased, and at least once per year.
Develops and maintains administrate systems to effectively monitor, track, and organize key operational functions, including repairs, work orders, furniture and supply orders, HQS inspections, and NYSPIRE inspections.
Ensures that all Work Orders are handled in compliance with the Scatter Site Work Order Time Frame Policy and Procedures.
Plans, directs, and assigns maintenance and repair tasks to Operations staff in accordance with Housing Works’ Work Order Policy and Procedures.
Ensures that Housing Works’ client placement, transfer, and move-out Policies and Procedures are followed so that apartment turnovers and client placements are completed within an established time frame, and vacant apartments are secure.
Orders furnishings and supplies, equipment, and materials as needed, and maintains an effective database of purchases.
Ensures that HUD Environmental Reviews are completed annually.
Recommends whether apartment leases are to be renewed.
Coordinates client moves.
Provides excellent customer service and confidentiality.
Performs other responsibilities and duties as assigned.
Enthusiastically participates in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements

High School Degree or GED.
Bachelor's Degree, preferred.
Three (3) or more years of related experience supervising and managing staff.
Must possess and maintain a clean New York State Driver’s License.
Must be proficient in Microsoft Outlook, Word, and Excel.
Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
Ability to prioritize and multi-task.
Ability to work with the street homeless population.
Able to maintain a high level of client confidentiality.
Excellent internal and external customer service skills and strong interpersonal skills.
Good communication skills both verbally and written, including the ability to communicate with all levels of management.
Self-motivated and self-directed with the ability to assert oneself.
Exemplary time management skills.
Ability to work with colleagues to solve problems.
Able to lift 50 lbs. with proper assistance and tools.
The Operations Manager position is one which requires the staff to be present in the program site 100% of the time.

Skills

Microsoft Outlook
Microsoft Word
Microsoft Excel

Location

Onsite

Work Type

Full-time

Experience Level

3+ years of related experience supervising and managing staff

Education Level

High School Degree or GED
Bachelor's Degree preferred

Salary/Compensations

$30-$35/hourly

Benefits

Three comprehensive healthcare plans
PTO up to 30 days earned in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and text books

About the Company

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Housing Works also does not request prior salary information during the hiring process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.