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About the Role
To support the safe, secure, and efficient operation of St Georges Shopping Centre, responding decisively to all emergency situations. This role provides a strong, highly visible security presence, requiring regular patrols and professional handling of inquiries and concerns.
Responsibilities
- Maintain unwavering adherence to all contracted working hours and shift patterns.
- Conduct thorough, highly visible patrols of the Centre as directed.
- Execute all duties decisively and precisely in full accordance with instructions.
- Maintain absolute compliance with the Centre’s Health & Safety Policy.
- Take full individual responsibility for ensuring strict compliance with the Regulatory Reform (Fire Safety) Order, company policy, and all site procedures.
- Enforce and uphold the Centre’s Rules & Regulations without exception at all times.
- Immediately report every incident to Control, ensuring it is formally and accurately recorded in the Incident Log.
- Promptly follow all directions issued by the Control Room, including completing scheduled and ad hoc patrols using the Timegate patrol system.
- Activate the body-worn camera during all interactions.
- Rigorously ensure that every contractor arriving on site fully complies with all contractor-management and site Health & Safety requirements, company policy, and site procedures.
- Proactively maintain the Centre as a consistently safe, secure, and welcoming environment.
- Respond promptly, confidently, and professionally to enquiries from members of the public.
- Demonstrate complete awareness of, and uncompromising adherence to, all company rules, terms, and conditions.
- Build and sustain strong, professional, and collaborative working relationships with all tenants.
- Take decisive ownership of incidents and conflicts, applying sound judgement, approved procedures, and effective de-escalation techniques.
- Deliver calm, professional, and exceptional customer service throughout.
- Maintain full statutory compliance with the Security Industry Act 2001 by holding an SIA Public Space Surveillance Licence and, where necessary, a valid SIA Security Licence.
Requirements
- Confident command of radio and body-worn camera operation, supported by professional radio etiquette and accurate use of the phonetic alphabet.
- Proven experience delivering effective security services in a busy public-facing environment.
- In full compliance with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and, where necessary, a Public Space Surveillance CCTV Licence.
- Consistently delivers exceptional standards of customer service.
- Demonstrates sound judgement, initiative, and resilience when managing demanding situations independently.
- Upholds the highest standards of honesty, integrity, and reliability.
- Fully committed to completing on-site training in emergency procedures.
- Outstanding organisational, interpersonal, and communication skills.
- Demonstrates exceptional flexibility and readiness to work varied patterns, including weekends and evenings, whenever required.
- Strong commitment to continuous professional training and career development.
- Maintains an impeccably professional appearance at all times.
- Produces accurate, comprehensive records with meticulous attention to detail.
- Proven expertise in conflict management and the effective securement of the Centre.
- Valid SIA Security/DS License & CCTV License.
- Demonstrable operational experience within a fast-paced retail shopping centre environment, with a strong understanding of frontline security demands.
- Confident and proficient use of the full Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
- Sound working knowledge of Health & Safety legislation, supported by an IOSH qualification.
- Successfully completed Fire Marshal training, with the confidence to act decisively during fire-related incidents and evacuations.
- Holds a valid First Aid at Work qualification, with the capability to provide an immediate and effective response to workplace injuries and medical emergencies.
Skills
- Radio operation
- Body-worn camera operation
- Customer service
- Conflict management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Health & Safety legislation
- Fire safety procedures
- First aid
Location
- St Georges Shopping Centre
Work Type
- Full-time
- Night shifts
- 4 on 4 off rolling shift pattern
Experience Level
- Proven experience delivering effective security services
- Demonstrable operational experience within a fast-paced retail shopping centre environment
Education Level
- SIA Public Space Surveillance Licence
- SIA Security Licence
- IOSH qualification
- Fire Marshal training
- First Aid at Work qualification
Salary/Compensations
- £29,419