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About the Role

The VIP International Ambassador is responsible for generating a positive and friendly atmosphere for all customers, identifying and greeting guests, and providing complementary services where required. This role is crucial in ensuring positive customer relations and maintaining a high standard of service within the VIP areas.

Responsibilities

Ensure positive customer relations through effective communications.
Regularly review gaming area to assist customers.
Greet players in a friendly manner and provides assistance where necessary.
Evaluate play and point system to award complimentary.
Maintain follow up contact with customers.
Attend periodic meetings and training sessions.
Monitor VIP areas as assigned.
Obtain new player cards.
Ensure customer needs are met in a timely fashion.
Promote excellent customer service, positive public and employee relations.
Present oneself in a neat and clean appearance at all times.
Perform other duties as assigned.

Requirements

Must be able to stand and walk the property for entire shift.
Must be able to listen to customer concerns and make reasonable decisions based on company policies and procedures.
Must be able to analyze situations and handle in a calm and rational manner.
Must keep a flexible work schedule, and work weekends.
Must present oneself in a neat and clean appearance at all times.
Must be able to work in a fast-paced, high volume, noisy environment with multiple distractions.
Must be at least 18 years old.
Must have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
Must have excellent PC, communication, and delegation skills.
Must be a team player.

Skills

Fluency in English required.
Second language in Chinese, Korean or Vietnamese required.
Ability to read, analyze, and interpret documents.
Ability to respond to common inquiries from other employees or guests.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
Proficient with Kronos Workforce Ready, DRS, GCVS, RWCPS, Ariba, PowerHost, Microsoft Outlook, Microsoft Excel, Primary Casino Management System and Offer Management system.
Cantonese, Mandarin, Korean or Vietnamese dialect proficiency.

Location

New York

Work Type

Full-time
Flexible schedule
Varying schedules

Experience Level

Minimum 2 years experience in a Marketing, Player Development, or Player Development Supervisory position.
Minimum 4 years experience in a Marketing, Asian Player Development, or Player Development Management position.
Minimum 2 years experience in a Marketing, Asian Player Development, or Player Development Supervisory position within Resorts World.
Minimum 6 years related work experience in Marketing, Sales or Player Development.

Education Level

High school or equivalent diploma
Bachelor’s Degree

Salary/Compensations

$30.8557-41.1409

About the Company

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
We welcome the strength of diversity in our workforce.