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About the Role
As a People Advisor, you will collaborate with People Business Partners and the wider People Team to support UK Equity shops. You will provide practical, commercially minded People advice to help managers and teams succeed, acting as a trusted partner on employee relations matters and ensuring consistent, fair application of people processes in line with employment legislation and Pret's values. You will manage HR administration and documentation, maintain compliance, and contribute to a positive team experience, bringing energy, curiosity, and a passion for people to foster a thriving environment.
Responsibilities
- Provide practical HR advice to General Managers (GMs) and Operations Managers on employee relations, performance, attendance, conduct, capability, disciplinary, and grievance matters.
- Support employee relations cases, investigations, and formal processes, ensuring fair, consistent, and appropriate outcomes.
- Identify people risks early, support managers in resolving issues, and escalate complex matters.
- Provide guidance on employment legislation, HR policies, procedures, and best practices.
- Support the consistent application of HR policies and processes across the Equity Shop estate.
- Support HR compliance, audit, and governance activities, highlighting emerging people risks and trends.
- Coach managers to build confidence and accountability in people management and early issue resolution.
- Provide practical support with performance, attendance, conduct, and difficult conversations.
- Deliver HR training, policy briefings, and guidance as needed.
- Support the delivery of HR policies, processes, and key People initiatives.
- Identify practical improvements to simplify, streamline, and enhance HR processes and employee experience.
- Contribute to wider People projects and initiatives.
- Maintain accurate and confidential employee relations and people data.
- Utilize people data and ER trends to identify risks, recurring issues, and improvement opportunities.
- Share relevant insights and recommendations with People Business Partners and operational stakeholders.
- Help foster a fair, inclusive, and respectful workplace aligned with Pret’s values.
- Build trusted relationships with managers and employees, offering an approachable and solutions-focused HR service.
- Support broader People priorities that improve employee experience, engagement, and culture.
Requirements
- Comfortable using HR systems; Workday experience desirable.
Skills
- People-focused: Builds trust and puts people at the heart of HR advice.
- Employee relations: Confident handling sensitive and complex people matters.
- Commercial: Understands the pace and priorities of hospitality.
- Influencing: Builds credibility, provides constructive challenge and encourages manager ownership.
- Risk aware: Spots and manages people risks early.
- Problem solving: Practical, balanced and solutions-focused.
- Collaborative: Builds strong relationships across Operations and the People team.
- Integrity: Handles sensitive information with discretion and care.
- Digital: Comfortable using HR systems.
Location
- 75B, Verde, 10 Bressenden Pl Westminster London SW1E 5DH
Work Type
- Part-time
- 3 days per week
- Onsite
Benefits
- Gold Card: Food and drinks on us when in the office.
- 5 free drinks a day and 50% off everything else when not in the office.
- 33-38 days of annual leave (increasing with service).
- Free private medical aid cover – with the option to add a loved one.
- 4-5% pension contribution (increasing with service).
- Life assurance at 3x your annual salary.
- Loyalty awards for every 5 years of service.
- Flexible benefits platform.
- Season ticket loans.
- Healthcare cash plan.
- Mortgage services.
- Financial wellbeing provisions.
- Option to take a sabbatical after 3 years.
- Opportunities to support the Pret Foundation.
About the Company
- Proud makers of freshly made food, organic coffee and big ideas.
- Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing.
- Growing on our mission to be the hospitality employer of choice everywhere we operate.
- Pret is where passionate, hardworking, wonderful people find what they need to shine.
- Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.
Equal Opportunity
- Throughout it all, you are entitled to reasonable adjustments if you have a disability. If this is the case, please let us know how we can help make the process more accessible for you.