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About the Role
This role is responsible for managing cash transactions, issuing tickets, and providing excellent customer service in a fast-paced parking environment.
Responsibilities
- Direct patrons where to park and assist when spaces are full.
- Verify the bank of cash provided for change and necessary supplies at the start of each shift.
- Issue tickets to customers, recording the required information on each ticket.
- Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.
- Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
- Provide the correct change for cash transactions and issue a receipt for all fee transactions.
- Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
- Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
- Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
- May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
- Other special projects as assigned by location management.
Requirements
- Must be at least 18 years old.
- One year of related experience with cash handling.
- Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
- Ability to safely drive a standard or automatic transmission vehicle.
- Ability to work in a fast-paced environment.
- Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
- Ability to provide customer resolution in a professional and friendly manner.
- Employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.
- Employee must occasionally lift and/or move objects up to 25lbs.
Skills
- Cash handling
- Customer service
- Cash management
- Transaction processing
- Record keeping
- Customer resolution
Location
- New Hyde Park, NY
Work Type
- Full-time
Experience Level
- 1 year of related experience
Education Level
- High School degree preferred
Salary/Compensations
- $17.50 per hour
Benefits
- Free Parking
- Flexible scheduling
- Paid Holidays
- Wellness
- Free and confidential employee assistance program (EAP)
- 3 free counseling sessions for all employees and each household family member
- Paid vacation (FT Employees)
- Extra day-off on your birthday (FT Employees)
- Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
- Seven (7) paid holidays
- Wellness is provided according to city or state mandates
About the Company
- Propark is an Equal Opportunity Employer (EOE).
- Propark Mobility participates in E-Verify.
Equal Opportunity
- Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
- If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
- The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.