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About the Role
We are hiring a Claims Assistant in Toronto who will be responsible for providing strong administrative support to the Temple Claims Department. This role involves building relationships and working collaboratively in a team environment with internal, external, and global stakeholders.
Responsibilities
- Support recurring reporting, claims tracking and bordereau processes through accurate data gathering, validation and submission coordination.
- Coordinate communications with brokers, insureds, MGAs, vendors, Accounting and other business partners.
- Provide scheduling, meeting, document and general administrative support to the Claims department and VP, Claims.
- Assist in the maintenance of complete, accurate and current electronic claim files, including indexing, naming and uploading documents.
- Accountability for entry/maintenance of aviation claim file data on the Temple claims system including posting reserves, issuing payments and file document management.
- Complete data quality checks and correct or escalate discrepancies in policy, claimant, financial and claim coding information.
- Respond to internal and external claims inquiries.
- Support the Claims Sharepoint and shared mailboxes, including access, submission and routing inquiries.
- Participate in cross-functional initiatives and projects on behalf of Claims, at the request of VP, Temple Claims.
- Promote a customer service orientation.
- Identify recurring operational issues and contribute to practical process improvements, system testing and user acceptance activities.
- Use approved artificial intelligence and automation tools to support routine operational activities, document summarization, data validation, drafting and workflow efficiency.
- Maintain desk procedures and job aids for assigned activities to support consistency and business continuity.
- Provide back-up coverage for other administrative functions during absences or workload peaks.
- Perform additional tasks/projects as required by VP, Temple Claims.
Requirements
- College or University degree preferred.
- Chartered Insurance Professional (CIP) designation or progression towards the designation is preferred but not required.
- 2 years Multi-line claims knowledge preferred but not required.
- Excellent analytical and problem solving skills with business and general insurance acumen.
- Excellent attention to detail is crucial.
- Self-motivated and highly organized with strong communication, interpersonal and time management skills.
- Exceptional computer skills including Microsoft Office.
- Ability to work independently and in a team environment and function well under pressure.
- High degree of flexibility and adaptability to changing environment and situations.
Skills
- Microsoft Office
- Artificial intelligence and automation tools
- Customer service orientation
- Data gathering
- Data validation
- Submission coordination
- Communication
- Interpersonal skills
- Time management
- Analytical skills
- Problem solving skills
- Attention to detail
- Organization
- Flexibility
- Adaptability
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 2 years Multi-line claims knowledge preferred but not required
Education Level
- College or University degree preferred
- Chartered Insurance Professional (CIP) designation or progression towards the designation is preferred but not required
Salary/Compensations
- $59,000 to $77,000 per year
Benefits
- Exposure to challenging projects and development opportunities
- Comprehensive total rewards financial program
- Extensive flexible benefits
- Pension
- Educational Assistance Programs
About the Company
- We care for humankind – and that starts with our people.
- Our greatest strength lies not in what we do – but how we do it.
- It’s the unique individual behind every piece of work who matters the most.
- Our people make Munich Re a global success.
- Working at Munich Re gives us access to the depth, breadth, and mindset we want in order to develop our full potential.
- That’s why a career at Munich Re is much more than just a job.
- It’s an invitation to be your very best and make a positive impact on the world.
Equal Opportunity
- Munich Re/Temple Insurance is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.
- Accommodations will be made for qualified applicants with a disability throughout the recruitment process.
- If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please contact AODARequestHR@munichre.ca as soon as practical so that suitable accommodations can be arranged.