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About the Role

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities

Leads CVG service-related activities and programs to optimize resources, deliver customer value, and provide exceptional service.
Drives execution of key CVG initiatives to achieve Group, BU, and Regional level goals.
Partners with regional management teams to achieve implant, revenue, and expense goals for assigned geography.
Manages, develops, and motivates service employees to deliver unsurpassed patient care, physician/AHP service, and technical expertise.
Collaborates with key stakeholders to coordinate, develop, and execute strategies for short- and long-term business objectives, especially related to service activities and programs.
Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage.
Partners with the sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc.
Leads and drives changes focused on service burden reduction and new service models.
Works with regional and district leadership to align resources based on business priorities and appropriate service demands.
Drives cross BU support for key CVG programs/needs.
Manages the CVG Champions Program to ensure proper execution of BU expectations and drives accountability.
Manages the Service Team to deliver unsurpassed service, technical expertise, and support the achievement of implant and revenue goals.
Provides ongoing feedback and coaching to direct reports, conducts regular performance reviews, and implements corrective actions.
Assists employees with individual development planning.
Responsible for Clinical Specialist recruiting and hiring, and maintaining a strong, diverse talent bench.
Ensures efficient and effective use of inventory, expenses, and assets.
Applies Customer Focused Quality Concepts.

Requirements

Bachelor's Degree
5 years of successful professional experience
3 years of successful clinical experience
Medtronic experience in a role that interacts with CVG field organization (preferred)
Knowledge of local cardiac customer base (preferred)
Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups (preferred)
Experience in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry (preferred)
Training and experience with Lean Sigma principles (preferred)
Demonstrated business acumen (preferred)
Experience in a healthcare-related discipline (preferred)
Ability to learn and understand technical aspects of business (preferred)
Ability to manage, coach, and develop managers and employees (preferred)
Capable of critical/strategic thinking and ability to execute strategy (preferred)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Skills

Service Leadership
CVG
People Management
Business Operations
Sales support
Inventory/OPC
Credentialing
Expense management
Data privacy
PO pendings
Warranty credits
Required training
Customer Focused Quality Concepts
Lean Sigma principles

Experience Level

5 years of successful professional experience
3 years of successful clinical experience

Education Level

Bachelor's Degree

Salary/Compensations

$125,000.00- $135,000.00
Eligible for a Sales Incentive Plan (SIP)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.