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About the Role

Manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts, acting as the primary point of contact for client engagement, adoption, retention, and growth. This is a highly client-facing, sales-adjacent account management role where success is driven by strong relationship management, disciplined execution, and proactive client engagement. You will work in a two-to-one model with Sales Executives, supporting shared bookings targets while taking primary ownership of gross retention (GRR) outcomes. This role is best suited for someone who is hungry, coachable, and comfortable working in a fast-paced, evolving environment where accountability and adaptability are critical.

Responsibilities

Own and manage a portfolio of existing clients, serving as the primary point of contact for engagement, relationship management, and account coordination.
Ensure clients are effectively using Altus solutions by leading onboarding support, product education, usage monitoring, and ongoing engagement.
Develop relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement.
Identify upsell and cross-sell opportunities in partnership with Sales Executives and contribute to shared bookings targets while owning primary accountability for gross retention performance.
Coordinate with internal teams (Product, Support, Advisory, and Sales) to resolve client issues quickly and ensure a seamless customer experience.
Use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities across your portfolio.
Work closely with Sales partners in a 2:1 structure, balancing shared commercial goals with individual performance expectations in a team-oriented environment.

Requirements

2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment, with a track record of managing client relationships and driving outcomes.
Understand how to balance client relationship building with retention, expansion, and revenue accountability.
High level of curiosity, energy, and accountability; proactive, receptive to feedback, and effective in fast-paced, evolving, and performance-driven environments.
Comfortable engaging with clients at multiple levels and can build trust quickly through clear, professional, and consistent communication.
Comfortable working in a dynamic environment with shifting priorities, while maintaining structure, discipline, and execution quality.
Experience with CRM tools (e.g., Salesforce) is beneficial, particularly in high-volume account environments.
Exposure to commercial real estate, financial services, or SaaS environments is an asset but not required.
Strong sales or SDR experience is highly valued.

Skills

Relationship management
Disciplined execution
Proactive client engagement
Sales
Account management
Customer success
CRM tools (e.g., Salesforce)
Communication
Adaptability

Location

Remote-first role based in the United States (Eastern or Central Time Zone preferred)
Supporting Northeast U.S. territories

Work Type

Remote
Full-time
Hybrid (occasional travel required)

Experience Level

2-5+ years of experience

Salary/Compensations

Base Salary: $80,000 - $95,000 USD
On-Target Earnings (OTE): $110,000 - $115,000 USD
80/20 variable compensation structure
Uncapped commission

Benefits

Competitive compensation
Incentive and bonus plans
Total rewards package prioritizing mental, physical, and financial well-being
Professional learning opportunities
Access to Altus Intelligence Academy (over 150,000 hours of learning content)
Activity-Based Work model providing flexibility
Mentorship from industry professionals
Access to Altus data sets, tools and technology

About the Company

Altus Group is a high-growth mid-market build-out.
The company operates at the intersection of technology and commercial real estate.
Altus Group supports sophisticated investors, asset managers, and operators within a stable, globally relevant industry.
Altus Group has a high trust, high performance culture that prioritizes progressive programs.
Altus Group is a rapidly growing global business.

Equal Opportunity

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Applicants with disabilities may contact Altus Group to request and arrange for accommodations.
AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.
Altus Group may conduct background checks on candidates who receive a conditional offer of employment.