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About the Role
The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) presents unique opportunities for an Engineer, IT Multimedia Operations (ITMO) to work with cutting-edge media technology in the financial sector. This role will be responsible for NYSE global IT Multimedia infrastructure, requiring technical proficiency, professionalism, and solid communication skills. You will play a vital part in the implementation, innovation, and support of NYSE digital signage, audiovisual (AV) and broadcast technology infrastructure.
Responsibilities
- Actively monitor and react to system events and alerts.
- Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.
- Own production incidents including communication, escalation, and follow-up for root-cause analysis.
- Prepare documentation and playbooks for troubleshooting and escalation procedures.
- Assist other ICE/NYSE staff with problem solving and escalation procedures.
- Interact with third-party vendors; coordinate and collaborate with various internal business units.
- Prioritize high impact incidents, ensuring proper follow-up internally and externally until resolution.
- De-silo groups and communicate support and solutions in plain language for a vast audience.
- Manage several projects at once with a client-first, customer-support vantage point.
Requirements
- Bachelor’s degree, preferably in CIS, engineering, or a related discipline.
- Technology and/or application support experience.
- Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk.
- Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
- Financial industry multimedia and operations expertise.
- Change auditing and configuration management.
- Previous experience in an operations environment.
Skills
- Problem-solving
- Decision-making
- Professionalism
- Communication skills
- Technical proficiency
Location
- New York
Work Type
- Full-time
- On-site
Experience Level
- Not specified
Education Level
- Bachelor's degree
Salary/Compensations
- $75,000 - $85,000 USD
Benefits
- Healthcare coverage (medical, dental and vision)
- 401(k) plan
- Life insurance
- Time off
- Paid leave for qualifying circumstances
About the Company
- The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) presents unique opportunities for an Engineer, IT Multimedia Operations (ITMO) to work with cutting-edge media technology in the financial sector.
- ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
Equal Opportunity
- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.