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About the Role

AXON is seeking an Account Director to lead client accounts and communications programs for clinical studies, helping patients, caregivers, investigators, and site teams navigate the clinical study journey. This role requires strategic thinking, commercial judgment, and collaborative leadership to advise clients, guide delivery, and mentor colleagues.

Responsibilities

Serve as a senior, trusted advisor to clients, understanding their studies, business priorities, and communications needs.
Translate client needs into thoughtful programs, oversee delivery, and identify opportunities to deepen relationships and grow accounts.
Inspire, mentor, and develop team members while fostering a collaborative and inclusive culture.
Partner closely with multidisciplinary teams across AXON and the AVENIR GLOBAL network to deliver integrated, high-quality solutions.
Lead client relationships and strategy, providing proactive counsel and clear recommendations.
Lead account planning and strategic discussions, translating client objectives into actionable communications programs.
Understand the challenges facing study participants and site teams, and help shape approaches that address their needs.
Anticipate issues, manage expectations, and guide clients through changing priorities.
Oversee delivery and financial performance, leading multiple projects and workstreams within agreed timelines and budgets.
Develop scopes of work, budgets, and resource plans with clear ownership across the team.
Oversee forecasting, invoicing, and account profitability, addressing changes in scope early.
Coordinate internal specialists, external partners, and colleagues across AXON and the AVENIR GLOBAL network.
Guide quality review and ensure deliverables follow agreed client review and approval processes.
Develop people and strengthen the team by managing and mentoring direct reports, providing regular feedback, and supporting their development.
Set clear expectations and build a collaborative, inclusive team environment.
Balance workloads and help colleagues navigate competing demands.
Share knowledge, support recruitment, and contribute to improvements in team processes.
Support business growth by identifying opportunities to expand existing relationships and introduce services that meet client needs.
Contribute to proposals, pitches, and new business presentations.
Partner with senior colleagues to develop recommendations, project approaches, and budgets.
Stay curious about developments in healthcare, clinical research, and communications.

Requirements

Substantial experience supporting clinical studies, patient engagement, recruitment and retention, or investigator and site communications.
Experience in a related clinical trial or client service environment, with responsibility for leading accounts and teams.
Strong consultancy skills, including the ability to understand a complex brief, challenge constructively, and recommend a clear path forward.
A track record of managing budgets, timelines, resources, and changing project scopes.
Confidence leading client discussions, presenting recommendations, and contributing to business development.
Experience coaching colleagues and managing direct reports.
Excellent written and verbal communication skills, with attention to quality and detail.
A collaborative mindset, sound judgment, and a willingness to keep learning.
Capability to work 3 days a week in-office.
Ability to travel as required.
Experience delivering international programs or coordinating work across markets would be an asset.
Strong transferable healthcare communications experience who can demonstrate an understanding of clinical research audiences and challenges.
Curious, adaptable, and enthusiastic about embracing AI and emerging technologies.
Growth mindset around AI and emerging technologies, shown through an openness to learning new tools, experimenting with innovative ways of working, and using AI responsibly and transparently.
Digital confidence and a willingness to evolve alongside rapidly changing technologies.

Skills

Client relationship management
Team development
Strategic thinking
Commercial judgment
Collaborative leadership
Client advising
Program delivery
Mentoring
Cross-functional collaboration
Patient recruitment and retention programs
Study branding and materials development
Investigator meeting planning
Site training
Engagement initiatives
Medical communications
Creative strategy
Digital strategy
Project management
Budget management
Forecasting
Invoicing
Account profitability
Business development
Proposal writing
Pitching
AI and emerging technologies adoption

Location

Copenhagen
London
New York
Toronto

Work Type

Hybrid
Full-time

Experience Level

Senior
Account Director

Benefits

Great social events
Culture of continual learning
Competitive annual vacation allowance
Private medical insurance (for you and your family)
Life insurance
Emergency Travel insurance (for you and your family)
An annual “wellness” benefit

About the Company

AXON is a global healthcare communications agency that ignites change in healthcare through the power of life-changing communications, contributing to medical advances that improve lives.
We specialize in advising clients on medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications, all underpinned by insights and creative strategy.
AXON has an international reach, with offices in Copenhagen, London, New York, and Toronto, and a worldwide affiliate network.
Established in 2002, we have a deep heritage and expertise in healthcare strategy and communication, and we continue to learn and grow in the fast-changing healthcare sphere.
AXON is proudly an AVENIR GLOBAL company.

Equal Opportunity

AXON is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Should you require any accommodation during the selection process, please inform us.
AXON is a diverse organization, committed to a policy of equal opportunities.
At all times, we aim to recruit, develop, and promote the very best people, basing judgment solely on suitability for the job.