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About the Role
As a Care Manager, you will manage a caseload of clients, oversee high-quality care in their homes, and support care teams through training, supervision, and mentorship. You will report to the Clinical Manager, with support from the Clinical Director, as part of our nurse-led service.
Responsibilities
- Manage a caseload of clients, ensuring safe, high-quality care.
- Supervise and support care staff in clients’ homes.
- Deliver training, mentorship, and competency assessments.
- Actively participate in direct care, being a role model of compassion and dignity.
- Work closely with our Clinical Director and Field Supervising Manager to maintain nurse-led excellence.
- Be part of the on-call rota (shared with the team).
- Deliver in-practice training and assess staff competencies.
- Support carers with supervision, reflection, and spot checks.
- Keep your own skills sharp with ongoing professional development and learning opportunities.
- Encourage best practice, innovation, and continuous improvement.
- Use our innovative care and communication systems.
- Keep care records accurate and up to date.
- Manage your own diary to balance office, client visits, and training delivery.
- Build strong, supportive relationships with staff and clients.
- Oversee the clinical and operational delivery of client care packages, ensuring each care plan reflects safe, effective, and person-centred practice.
- Maintain up-to-date, accurate care plans, activities and risk assessments that respond to client needs, changes, and preferences.
- Monitor the quality and continuity of care and care records, addressing issues promptly and professionally.
- Actively case manage clients and their care teams to ensure holistic, client-centred outcomes.
- Participate in care delivery when required, modelling high standards of clinical and personal care.
- Provide professional supervision, mentorship, and competency assessments to carers and support staff.
- Deliver practical skills training and client-specific instruction both in the office and in the client’s home.
- Support new staff onboarding and competency sign-off processes.
- Promote reflective practice, performance improvement, and continuous learning within care teams.
- Address and follow up on poor practice constructively, supporting learning through targeted training and action plans.
- Ensure care delivery aligns with internal governance standards, CQC requirements, and best practice guidelines.
- Participate in internal audits, spot checks, and reviews to assess quality of care, documentation, and compliance.
- Contribute to incident reviews, complaints management, and risk mitigation in collaboration with the Clinical Manager.
- Maintain accurate documentation across all systems, ensuring timely updates to client records and reports.
- Act as a key liaison between clients, families, professionals, and internal teams.
- Promote open, compassionate, and effective communication across all levels.
- Represent the organisation professionally in multidisciplinary meetings and care reviews.
- Build strong relationships with families, maintaining trust and transparency in all aspects of care delivery.
- Maintain and develop personal competence in line with professional and organisational expectations.
- Engage in ongoing professional learning to enhance leadership, case management, and clinical knowledge.
- Support and promote the organisation’s vision, values, and culture of high-quality, person-centred care.
Requirements
- Have supervised, mentored, or trained others before.
- Share our values of compassion, dignity, and high standards.
- Are organised, proactive, and able to balance multiple responsibilities.
- Speak and write fluent English.
- Hold a valid driving licence and are confident driving in the UK.
- Proven experience in field supervision, mentoring, or case management within a healthcare or social care setting.
- Strong knowledge of care planning, risk assessment, and governance standards.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficient in using digital care systems and IT applications.
- Organised, efficient, and able to manage competing priorities.
- Confident driver with a valid UK driving licence and access to a car.
- Flexible and adaptable to client needs, including occasional on-call duties.
- Experience in complex care or spinal injury support (desirable).
- Familiarity with CQC frameworks and inspection standards (desirable).
- Previous involvement in staff training or care audits (desirable).
Skills
- Compassion
- Dignity
- High standards
- Organisation
- Proactivity
- Balancing multiple responsibilities
- Fluent English (spoken and written)
- Driving
- Case management
- Clinical oversight
- Care planning
- Risk assessment
- Governance standards
- Interpersonal skills
- Communication skills (verbal and written)
- Digital care systems proficiency
- IT applications proficiency
- Efficiency
- Managing competing priorities
- Flexibility
- Adaptability
- Complex care support
- Spinal injury support
- CQC frameworks familiarity
- Staff training
- Care audits
Location
- Richmond Head Office
- Community
- Client homes
Work Type
- Full-time
- Mix of office, field, and home visits
Experience Level
- Supervised, mentored, or trained others before
- Proven experience in field supervision, mentoring, or case management within a healthcare or social care setting
- Experience in complex care or spinal injury support (desirable)
Education Level
- Health & Social Care Level 4 (or equivalent) or above
Salary/Compensations
- £28,000–£34,000
Benefits
- A supportive, professional, nurse-led environment
- Flexible role with a mix of office, field, and home visits
- The chance to make a real difference to clients’ lives
About the Company
- Paragon Home Healthcare is a leading provider of home care services, specialising in supporting people with spinal cord injuries and complex care needs.
- We are the trusted provider of the Spinal Injuries Association, and our mission is simple: to help people live full, independent lives at home and in their communities.
- Paragon Home Healthcare is a nurse-led leading provider of comprehensive home care services, uniquely specialised for individuals with spinal cord injuries and those requiring complex care.
- Our commitment to exceptional care is deeply embedded in our approach and is endorsed by the Spinal Injuries Association as their trusted provider.
- We focus on enhancing accessibility and community integration, offering Clients tailored support that empowers them to live fulfilling and independent lives.