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About the Role
DC Byte is seeking a commercially ambitious Account Director to join their team, focusing on growing strategic client partnerships, retention, revenue growth, and commercial performance. This role involves owning renewals and expansion, building executive-level relationships, and increasing DC Byte's presence within client organizations. The successful candidate will anticipate client needs and position DC Byte as an essential partner in their strategic decision-making.
Responsibilities
- Own renewals, retention, and expansion across the client portfolio, consistently achieving or exceeding annual commercial targets and delivering measurable net revenue growth.
- Develop and execute strategic account plans covering stakeholder relationships, revenue potential, growth opportunities, competitive positioning, and engagement across departments, business units, and geographies.
- Proactively build and close a pipeline of upsell and cross-sell opportunities, expanding subscriptions and adoption of DC Byte’s product offerings.
- Lead complex commercial negotiations for high-value renewals, multi-year agreements, and strategic partnerships.
- Protect recurring revenue by identifying commercial and relationship risks early, implementing mitigation plans, and taking ownership of escalations and sensitive discussions.
- Build trusted relationships with senior executives and decision-makers, understanding their business models, investment priorities, and long-term objectives to identify opportunities beyond existing users and purchasing teams.
- Lead executive business reviews that demonstrate value, uncover new commercial opportunities, and strengthen DC Byte’s strategic relevance.
- Partner with Customer Success, Research, and Product to support engagement, adoption, and retention, align capabilities with customer priorities, and share market intelligence, competitor activity, and feedback.
- Maintain accurate CRM records, pipeline reporting, and revenue forecasts, taking ownership of performance and clear actions to address shortfalls.
- Collaborate with Sales leadership on account strategy, pricing, and major growth opportunities, and contribute best practice across the commercial team.
Requirements
- An Account Director or experienced Account Manager ready for their next step, with a background in B2B subscription, data, intelligence, or SaaS businesses.
- Commercially driven, with a proven record of retaining and growing substantial client portfolios and meeting revenue, retention, and expansion targets.
- Confident managing complex, high-value relationships across multiple stakeholders, business units, and geographies, with credibility at C-suite and senior executive level.
- A skilled negotiator with strong commercial judgement, experienced in closing upsell and cross-sell opportunities, managing complex renewals and procurement processes, and responding to objections and competitive threats.
- Able to translate client business strategies into account plans and compelling commercial propositions that deliver measurable growth.
- Disciplined in forecasting, pipeline management, and financial planning, with a clear understanding of annual recurring revenue (ARR), retention, expansion revenue, and portfolio performance.
- Proactive and entrepreneurial, with the confidence to challenge customers constructively, influence internal teams, and take ownership of outcomes.
- Proficient in using HubSpot, with a disciplined approach to opportunity management.
- Ideally familiar with data centres, digital infrastructure, telecoms, real estate data, market intelligence, or financial information services, although this isn’t essential.
Skills
- B2B subscription
- Data
- Intelligence
- SaaS
- Negotiation
- Commercial judgement
- Forecasting
- Pipeline management
- Financial planning
- HubSpot
- Account management
- Client relationship management
- Revenue growth
- Strategic planning
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Senior
Benefits
- 25 days’ annual leave, excluding bank holidays, increasing up to 29 days.
- Christmas week closure.
- Enhanced workplace pension with NEST, with company matched contributions up to 5%.
- Private health insurance with Vitality.
- Anniversary rewards, including access to career coaching, vouchers for days out and a holiday stipend.
- Opportunity to work remotely for up to one month per year.
- £150 towards home working setup.
- Access to the Government Cycle Scheme.
- Free coffee, tea, fruit and snacks in the office.
About the Company
- DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector.
- At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
- We deliver accurate, timely and unbiased insights into colocation and self-build enterprise assets worldwide, supporting developers, investors and operators, including the world’s largest hyperscalers.
Equal Opportunity
- DC Byte is an equal opportunities employer committed to a fair and transparent hiring process.