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About the Role
As a Senior Investigator, you will lead complex investigations into fraud, misuse, and safety incidents affecting people and vacant homes across the US portfolio. You will establish facts, collaborate with Legal and operating partners to resolve cases, and identify preventative measures. Additionally, you will support other investigators and leverage AI and automation to enhance investigative processes.
Responsibilities
- Lead complex investigations into fraud, misuse, and safety concerns, including escalated identity or access issues.
- Assess urgency, set priorities, and manage cases through to resolution.
- Gather and assess evidence to establish facts, test explanations, and document clear conclusions.
- Collaborate with Legal, law enforcement, field teams, and security vendors to coordinate case responses.
- Escalate safety concerns and decisions requiring additional authority or expertise.
- Communicate with customers and affected individuals, handling sensitive conversations with empathy.
- Maintain clear and complete case records using case-management and reporting tools.
- Identify patterns across cases and recommend changes to reduce recurring problems or losses.
- Utilize and improve AI workflows to reduce repetitive tasks and support investigations.
- Support other investigators on complex cases, review assessments, and share lessons learned.
Requirements
- Proven experience independently resolving complex fraud, abuse, safety, or similar investigations.
- Demonstrated ability to assess conflicting evidence and produce clear findings leading to action.
- Experience managing sensitive, time-sensitive cases with competing priorities and incomplete information.
- Strong investigative writing skills and careful handling of evidence.
- Sound judgment to determine when to act independently, seek advice, or involve external authorities.
- Clear and empathetic communication skills, including handling difficult conversations.
- Practical experience using AI and automation to improve work, including verifying results and protecting sensitive information.
- Experience connecting cases to broader problems and recommending practical improvements.
- Experience assisting colleagues in improving their investigative work.
Skills
- Fraud investigation
- Misuse investigation
- Safety incident investigation
- Evidence assessment
- Case management
- Reporting
- AI workflows
- Automation
- Communication
- Problem-solving
- Property operations
- Digital records analysis
- Security system data analysis
- Mentoring
- Training
Location
- US
Work Type
- In-office
- Full-time
Experience Level
- Senior
About the Company
- Opendoor uses data, technology, and AI to simplify the process of buying and selling a home.