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About the Role
We are seeking a proactive Concierge to join our dynamic team in London, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to high standards and efficient issue resolution.
Responsibilities
- Greet residents and visitors warmly and make them feel at home.
- Handle queries and assist with maintenance requests.
- Address issues promptly, including maintenance and emergencies, and escalate concerns as needed.
- Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Handle and record resident deliveries, ensuring smooth communication and pickup.
- Maintain the presentation of the concierge area and lobby.
- Perform safety checks, including H&S hazards during site patrols, and assist with fire alarm, emergency lighting, and smoke vent testing.
- Offer advice and recommendations about the local area to enhance residents’ experience.
Requirements
- Experience as a concierge is a plus.
- A strong customer service or security background is valued.
- Excellent communication skills, both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude.
- Attention to detail.
- Ability to handle responsibilities with care.
Skills
- Customer service
- Security
- Communication (written and verbal)
- Problem-solving
- Health & Safety awareness
- Local area knowledge
Location
- London, SW1
Work Type
- Full-time
- Shift work (4 on 4 off)
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £30,000
Benefits
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
About the Company
- Not specified
Equal Opportunity
- Not specified