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About the Role
The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, the RA provides direct assistance, support, and care to clients, while also supporting, assisting, and enforcing facility rules.
Responsibilities
- Complete new resident intake arrival packets, exit logs, and daily occupancy forms.
- Utilize the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) for intake check-in and discharge.
- Review nightly attendance rosters and incident reports.
- Receive food deliveries, confirm items against receipts, and report discrepancies.
- Distribute meals to residents and dispose of expired food items according to DHS guidelines.
- Monitor logs to ensure clients sign the Daily Attendance Roster upon entry and exit.
- Provide clients access to rooms and assist with room transfers/swaps.
- Collect and dispose of trash from the office in designated areas.
- Distribute DHS notices, appointment slips, and mail to residents.
- Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of each shift.
- Bag and tag client personal belongings as needed.
- Report room cleaning and repair needs to the Shift Supervisor.
- Collaborate with the on-site Shift Supervisor to ensure a safe environment for staff and clients.
- Conduct hourly rounds of the facility to ensure room doors are secured and client belongings are safe.
- Conduct safety checks for clients who are ill or have mobility issues.
- Ensure clients are responsive during safety checks.
- Immediately alert medical staff and supervisor of clients in distress.
- Rotate shifts as needed to meet program requirements.
- Conduct operation unit inspections during the new intake process.
- Maintain all logs (Attendance, ACS, emergency contacts, sign in/out) and submit them by the 1st of each month.
- Create a dead file of all logs for storage on the 1st of each month.
- Adhere to the dress code policy and maintain a professional appearance.
- Review all paperwork and logs completed during the previous shift with the Shift Supervisor.
- Physically check all unoccupied rooms for status (readiness, repairs, cleaning).
- Ensure all ready units have clean linens and towels, and alert maintenance of needed items.
- Complete and submit all required paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents).
- Serve breakfast (8:00 AM - 10:00 AM), lunch (12:00 PM - 2:00 PM), and dinner (6:00 PM - 8:00 PM).
- Finalize Night Signature Roster (NSR) in CARES.
- Ensure new logs for the month are in place.
- Receive and log incoming meals (typically at 6:00 AM).
- Deliver mail during the 8:00 AM to 4:00 PM shift.
- Clock in using the time clock system and sign in via the onsite logbook.
- Be available for overtime when required by business needs.
- Physically check all unoccupied units to determine status (ready, repairs needed, needs cleaning).
- Work additional shifts to ensure coverage when staff are out.
Requirements
- High School Diploma or GED is required.
- A minimum of two (2) years’ experience in Single Adult Shelters and/or Congregate Residential Services.
- Experience working with single adults / homeless population.
- Food Protection Certification (Food Handler) and CPR/First Aid required.
- Must complete a satisfactory background investigation.
- Excellent written and oral communication, and organizational skills.
- Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
- Intermediate level of computer proficiency with proficiency in Word, Excel, and the ability to learn new technologies and databases.
- May be required to work long hours and a varied schedule to meet job demands and deadlines.
- Periodically may bend, lift, and carry objects weighing up to seventy-five pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Communication skills
- Organizational skills
- Initiative
- Ability to work under pressure
- Ability to work independently
- Teamwork
- Computer proficiency
- Proficiency in Word
- Proficiency in Excel
- Ability to learn new technologies
- Ability to learn new databases
Experience Level
- Minimum of two (2) years’ experience
Education Level
- High School Diploma or GED
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.