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About the Role

This role focuses on managing renewals, growth, and daily relationships for TeamViewer's sub-$10K enterprise customers in the Americas. You will be responsible for a retention number and an expansion quota, forecasting renewals weekly, reducing churn, growing revenue, and identifying potential large accounts.

Responsibilities

Own every renewal opportunity under $10K ARR assigned, from outreach through closed renewal, and forecast it weekly.
Run a proactive renewal cycle with a clear owner, plan, and next step before the due date.
Grow revenue within your book through seat expansion, add-ons, and license upgrades.
Book sub-$10K upsells passed down from Account Managers and Account Executives.
Work inbound purchase intent under $10K as the default owner, coordinating with account owners when involved.
Identify accounts with potential to grow past $10K ARR, qualify opportunities, document triggers, and hand them off.
Drive adoption by enabling customers on features, leading roadmap conversations, and running adoption reviews.
Triage support friction on accounts, route tickets, follow up to resolution, and escalate stalled issues.
Keep Salesforce accurate with current opportunity stages, close dates, next steps, and handoff records.
Operate strictly within the operating agreement between the desk and account owners.

Requirements

1–3 years in a quota-carrying or pipeline-generating role (inside sales, SDR/BDR, renewals, or account management).
SaaS or technology experience strongly preferred.
Comfortable owning a number: retention and expansion targets, weekly forecasting, and being measured on results.
Ability to manage a large renewal book with consistent cadence and clean CRM hygiene.
Salesforce experience preferred.
Curious and consultative approach to customer interactions.
Clear, confident communication by phone, video, and email.
Ability to handle objections and negotiate small commercial terms.
Spanish or Portuguese is a plus.

Skills

Salesforce
Communication
Negotiation
Customer Relationship Management

Location

Austin, Texas

Work Type

Hybrid

Experience Level

1-3 years

Salary/Compensations

$55,000-$60,000 USD annually (base pay)
Eligible for company bonus and RSU program

Benefits

Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Medical, dental and vision coverage
HSA and FSA options
401(k) plan with employer match
Life and AD&D insurance
Short- and long-term disability coverage
Employee Assistance Program
Voluntary benefits
Pet insurance
Employee discounts

About the Company

TeamViewer provides a leading Digital Workplace platform connecting people with technology, enabling, improving, and automating digital processes.
Our software solutions harness the power of AI and shape the future of digitalization.
We believe our diverse teams and strong company culture are key to our success.
Hundreds of millions of users and around 645,000 customers across all industries rely on our solutions.
We have more than 1,900 employees worldwide.
We celebrate unique perspectives and talents, fostering a dynamic work environment where new ideas thrive.

Equal Opportunity

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.
We focus on enabling employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner.