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About the Role
We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Commercial OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning ongoing value delivery, and generating expansion revenue to grow our business. You will own the strategy and execution of your team’s segment. The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.
Responsibilities
- Increase Team Performance on Adoption, Retention, and Customer Value: Boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Commercial segment.
- Team Leadership and Development: Recruit, train, and mentor a high-performing Outcomes Architect team.
- Data-Driven Insights and Operational Excellence: Build and refine a consistent KPI/OKR system for data-driven decisions.
- Cross-Functional Collaboration and Partnerships: Partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and refine the customer journey.
- AI Workflow Adoption: Drive new workflows and build beside customers to implement them.
- Customer Leadership: Serve as the key extension of your team for high-stakes customer engagements.
Requirements
- 5+ years of people management experience for a CS, sales, SE or account management team
- Experience with large and strategic customers (experience with Fortune 500)
- Experience working with technical stakeholders
- Experience driving AI adoption
- Ability to convey complex information to executives clearly and concisely and resolve tradeoffs
- Effective communicator across levels and audiences
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team
Skills
- People management
- Strategic customer management
- Technical stakeholder management
- AI adoption
- Executive communication
- Cross-functional collaboration
- Leadership
- Ownership mentality
- Adaptability to startup environments
- Growth mindset
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5+ years of people management experience
Salary/Compensations
- $225,000 - $275,000 per year (New York City)
About the Company
- Notion is the collaborative AI workspace where teams and agents think together.
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life.
- We care about craft, building things that last, and the belief that great work is still fundamentally human.
- Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era.
- From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
Equal Opportunity
- We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply.
- Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.
- Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records.
- Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
- Notion is proud to be an equal opportunity employer.
- We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
- Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
- If you need assistance or an accommodation due to a disability, please let your recruiter know.