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About the Role
We are looking for you to join our internal departments as a Manager Managed Services Transformation & Operations (w/m/d) as soon as possible. You will shape the further expansion of our Managed Services and develop scalable, AI-supported service and delivery models for our customers.
Responsibilities
- Shape the further expansion of our Managed Services and develop scalable, AI-supported service and delivery models for our customers.
- Develop offerings, tenders, and sales approaches for new managed services mandates, support customer presentations, and participate in commercial concepts and pricing strategies.
- Manage the planning, control, and governance of complex transition projects, from knowledge transfer and resource building to successful process stabilization.
- Establish and further develop a sustainable quality management framework including relevant standards, KPIs, audit methods, and continuous improvement measures.
- Ensure successful implementation and high customer satisfaction together with interdisciplinary teams from business, technology, operations, and people departments.
Requirements
- Completed studies in economics, business informatics, engineering, or a comparable field.
- At least four years of experience in managed services, transformation, service delivery, transition management, or the development of new service offerings.
- Sound knowledge of tendering and bidding processes, quality management, process optimization, and ideally regulatory or ISO-related requirements.
- Very good written and spoken German and English skills.
- Independent, professional, and entrepreneurial way of working to maintain an overview in complex transformation projects with multiple workstreams.
Location
- Germany
Work Type
- Hybrid
- Flexible working hours
- Temporary work abroad
Experience Level
- Minimum 4 years of experience
Education Level
- Degree in Economics, Business Informatics, Engineering, or comparable field
Benefits
- Mix of office days and home office
- No core working hours
- Flexible working time design within operational requirements and legal guidelines
- Possibility to work temporarily in over 40 countries
- Support for birth/adoption and return from parental leave
- Support for care of relatives through provision of caregivers, special leave, or part-time models
- Overtime can be accumulated on flexitime account and compensated with time off
- Partial payout of flexitime possible annually
- 30 vacation days per calendar year
- Company health insurance
- Preventive check-ups
- Sports activities
- Free company sports program
- Discounted Urban Sports Club membership
About the Company
- At PwC Germany, we work to solve critical challenges, create sustainable results, and build trust in business and society.
- As part of our Markets team, you form the spearhead to our customers and into the market.
- Our common goal is to generate sustainable and profitable growth with our customers through a consistent focus on mutual success.
- Our focus is on building and maintaining sustainable and good customer relationships, jointly identifying and processing opportunities, intensive sales support, and creating a uniform profile and appearance of PwC.
- Drive the development of PwC Germany actively in our diverse teams!