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About the Role

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily. This includes labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site-specific policies.

Responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Keeps senior management and client representatives informed of critical issues affecting operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably, in accordance with company policies.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on cost savings measures and provides ideas for more efficient operations.
• Meets all client-specified KPIs and complies with Quality system requirements.
• Manages operations to achieve prescribed objectives using sound communication and motivational techniques.
• Creates programs to fairly and equitably supervise, counsel, and discipline team members.
• Provides direction and support to Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing work orders, arrival notices, and customer instructions.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plans for reorganization of warehouse space, and assesses needed changes in supplies, equipment, or staffing.
• Trains new staff in assigned duties or delegates training responsibility.
• Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed, providing guidance and advice.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.
• Keeps Manager advised of progress or problems requiring attention.
• Holds regular meetings with warehouse staff to assess group status and discuss improvement ideas.
• Keeps staff informed of new developments.
• Assists in physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Provides input and conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).

Requirements

• Must have a High school diploma or general education degree (GED).
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Prior MHE certification / knowledge of basic MHE operation is preferred.
• Satisfactory completion of a forklift training program.
• Proficient in Microsoft Office (Excel, Work, and Power Point).
• Experience with RF Scanners.
• Experience with WMS functions.
• English (reading, writing, verbal) language skills.
• Business communication skills.
• Basic to intermediate mathematical skills to verify quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Strong attention to detail and accuracy.
• Ability to accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross-training activities.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Work overtime as dictated by business whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse.

Skills

• Microsoft Office (Excel, Work, and Power Point)
• RF Scanners
• WMS functions
• English (reading, writing, verbal)
• Business communication
• Attention to detail
• Accuracy
• Organizational skills
• Personnel skills
• Communication skills (written and oral)
• Leadership skills
• Supervision skills
• Planning skills
• Adaptability
• Problem Solving
• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Empowerment
• Leadership Excellence
• Leading Change

Location

• USA - New Berlin, 18200 W Lincoln Ave

Work Type

• Full Time

Experience Level

• 3 years' experience in logistics/distribution
• 1 year supervisory experience

Education Level

• High school diploma or GED

Salary/Compensations

• $72,000.00 – $78,000.00 annually

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

• DSV - Global transport and logistics
• In 1976, ten independent hauliers joined forces and founded DSV in Denmark.
• DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.
• DSV adds value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.
• DSV operates from many offices in over 80 countries.
• DSV's reach is global yet its presence is local and close to its customers.
• At DSV, we move more than goods. We move careers, ambitions and opportunities.
• With close to 150,000 colleagues in over 90 countries, DSV is the global leader in transport and logistics.
• DSV's people bring its services and solutions to life every day.
• Every role at DSV contributes to keeping supply chains flowing and societies running.
• At DSV, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• DSV is a place where people, careers and ideas keep moving forward.
• DSV values transparency in communication and collaboration.
• DSV wins together by supporting each other, challenging each other and delivering results as a team.
• DSV's promise of movement: your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• DSV is the place to be if you are looking to make an impact, grow your career and be part of something bigger.

Equal Opportunity

• DSV is an equal employment opportunity employer.
• Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
• If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
• If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
• DSV reserves the right to defer or close a vacancy at any time.