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About the Role
Every student deserves a fair, clear and consistent process when an academic integrity concern is raised. This role ensures that happens by managing each case from referral to a decision-ready file and serving as the primary email contact for students. It offers direct experience in UK higher education regulation, beneficial for careers in quality, compliance, or student services.
Responsibilities
- Log every referral with a unique case reference and route it in line with the Student Regulations Framework.
- Check case details, including student ID, module, attempt, marks, and previous cases.
- Review Turnitin reports as indicators only, not as proof.
- Gather evidence and prepare clear case files for decision makers.
- Track notice periods, appeal windows, meetings, and decision dates, flagging risks early.
- Prepare referral packs for cases proceeding to Plymouth Marjon University.
- Send notifications, reminders, meeting invitations, and approved outcome letters from the shared mailbox.
- Write in plain, neutral English using approved templates.
- Offer clarification in Bulgarian or Slovak to aid student understanding.
- Respond to student queries within 2 working days.
- Refer welfare concerns to the appropriate team.
- File every email and invitation against the correct case.
- Maintain an accurate case register in Excel and SharePoint.
- Produce regular case reports and short PowerPoint updates.
- Handle all data in accordance with UK GDPR.
Requirements
- Excellent written and spoken English with a clear, neutral, and formal writing style.
- Fluency in Bulgarian or Slovak.
- A UK undergraduate or postgraduate degree, or a recognised equivalent, in a relevant field.
- Confident use of Microsoft 365, including Outlook shared mailboxes, rules, calendars, and Teams meeting invitations.
- Advanced Excel skills and confident use of Word and PowerPoint.
- Demonstrated precision, organisation, discretion, and impartiality.
- A calm, professional manner for handling difficult conversations.
- Experience in higher education administration, student services, quality, or case management (desirable).
- Familiarity with Turnitin, academic integrity processes, and UK GDPR (desirable).
- Experience with Power Automate, Microsoft Forms, or simple dashboards (desirable).
Skills
- English fluency
- Bulgarian or Slovak fluency
- Microsoft 365
- Outlook shared mailboxes
- Outlook rules
- Outlook calendars
- Teams meeting invitations
- Advanced Excel
- Word
- PowerPoint
- Case management
- Turnitin
- Academic integrity processes
- UK GDPR
- Power Automate
- Microsoft Forms
- Simple dashboards
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- UK undergraduate or postgraduate degree, or recognised equivalent
Benefits
- Structured induction (safeguarding, EDI, data protection training)
- Annual CPD plan
- Hands-on experience of UK higher education regulation and quality processes
- Pension scheme
- Generous annual leave
- Staff wellbeing programme
- Employee Assistance Programme
About the Company
- LAAT delivers programmes leading to awards of Plymouth Marjon University to around 2,000 students across three London campuses.
- Our student community is diverse and international, with many students from across Europe.
Equal Opportunity
- LAAT is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.
- If you need any reasonable adjustments during the recruitment process, please let us know.
- Appointment is subject to satisfactory references, right to work checks and, where applicable, an enhanced DBS check.