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About the Role
The Program Trainer, Client Adoption is responsible for delivering engaging, high-quality training that enables customers and internal teams to successfully implement, adopt, and utilize assigned products. This role serves as the face of Client Enablement during onboarding, product implementations, and customer education initiatives. Working closely with Product Enablement Manager and Client Success teams, the Client Training Specialist facilitates both virtual and onsite learning experiences while reinforcing product knowledge, operational best practices, and customer confidence. Travel to customer locations is an essential component of this role.
Responsibilities
- Deliver instructor-led training for customers, internal associates, and business partners.
- Facilitate both virtual and onsite training sessions during implementations, onboarding, and product rollouts.
- Lead classroom discussions, demonstrations, and hands-on learning exercises.
- Adapt training delivery based on audience experience and learning needs.
- Reinforce operational workflows and best practices throughout each engagement.
- Support customer onboarding and implementation activities.
- Partner with Product Liaisons to ensure accurate delivery of current product functionality.
- Serve as an educational resource during go-live and stabilization periods.
- Build trusted relationships with customers through professional, consultative interactions.
- Respond to learner questions and identify opportunities for additional education.
- Customize training materials to meet customer needs while maintaining standardized content.
- Maintain instructor guides, participant materials, and classroom resources.
- Coordinate logistics for onsite and virtual training events.
- Ensure training environments and supporting materials are prepared before delivery.
- Gather participant feedback and evaluate training effectiveness.
- Identify recurring customer questions and recommend updates to training materials.
- Collaborate with Product Liaisons and Enablement teams to improve learning resources.
- Participate in ongoing product education to maintain subject matter knowledge.
Requirements
- Bachelor's degree or equivalent work experience.
- 3+ years of experience delivering instructor-led training.
- Exceptional presentation and facilitation skills.
- Strong verbal and written communication abilities.
- Comfortable speaking to groups of varying sizes.
- Ability to travel up to 50% (or as required).
- Strong organizational and customer service skills.
- Experience in healthcare technology, SaaS, or software implementation.
- Experience supporting customer onboarding or implementations.
- Knowledge of adult learning principles.
- Experience facilitating both virtual and in-person learning.
- Familiarity with Learning Management Systems (LMS).
- Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
Skills
- Training Facilitation
- Customer Engagement
- Presentation Skills
- Product Knowledge
- Relationship Building
- Communication
- Adaptability
- Problem Solving
- Collaboration
- Professional Presence
Location
- Customer locations
Work Type
- Virtual
- Onsite
Experience Level
- 3+ years of experience delivering instructor-led training
Education Level
- Bachelor's degree or equivalent work experience
Salary/Compensations
- $58,762.13 - $78,349.50 USD Annual
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
About the Company
- At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career.
Equal Opportunity
- We are an Equal Opportunity Employer, including disability/vets.