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About the Role
The Shipping Supervisor is an integral part of reaching our growth goals in a fast-paced environment. This player-coach role focuses on packaging, labeling, and ensuring Shipping Associates maintain quality, accuracy, and timeliness. Safety and accuracy are prioritized over speed.
Responsibilities
- Develop shipping associates to new skill levels to support their compensation growth and productivity.
- Establish clear accountability on daily and weekly targets.
- Train packaging associates on packaging procedures in a regulated environment.
- Ensure the packaging/shipping area is operating as efficiently as possible.
- Collect and track shipping associate KPI data.
- Assist with printing, picking, packing, and monitoring order queues as needed.
- Follow and ensure compliance with all company policies regarding packaging.
- Identify and remove defective items before shipment.
- Ensure all company packaging and supplier closure instructions are upheld.
- Work within and ensure associates adhere to safety and housekeeping guidelines.
- Maintain records associated with dangerous goods inspections, rejections, and violations.
- Strictly adhere to DOT, IATA, and 49 CFR standards for all regulated shipments.
- Work with Operations and Fulfillment leaders to resolve shipping-related issues or discrepancies.
- Coordinate with Customer Care on order statuses, tracking updates, and resolving discrepancies.
- Monitor shipping supply stock levels and coordinate with the Inventory Specialist for packaging supplies and cycle counts.
- Perform other duties as assigned.
Requirements
- Prior experience as a shipping leader, preferably in e-commerce, high volume, and/or regulated environments.
- 2+ years of experience in a lead or supervisory role with a proven ability to coach and mentor others.
- Strong ability to follow verbal and written instructions effectively.
- Ability and willingness to comply with and enforce all regulatory safety and environmental requirements.
- Proven focus on accuracy and detail.
- Must be able to lift/move up to 50 pounds frequently.
- Frequently perform tasks requiring climbing, bending, crawling, kneeling, and crouching.
- Must wear required PPE, including safety glasses, masks/respirators, gloves, goggles, and steel-toe work shoes with rubber soles.
- Ability to stand and walk for extended periods.
- Ability to hear, understand, and distinguish speech and other sounds safely.
- Must be able to use arms and hands for tasks such as reaching, signaling, grabbing, lifting, turning, pushing, and pulling.
- Must pass pre-employment background check.
Skills
- Hazmat experience preferred.
- Familiarity with UPS Worldship and ERP/WMS platforms (e.g., Finale, Adobe) is a plus.
Location
- Austin, TX
Work Type
- Full-time
- 40 hours per week
- Occasional overtime
Experience Level
- Lead or supervisory role
Benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Life & Accidental Death & Dismemberment
- Supplemental Health Insurance
- Wellness program
- Employee discount program
- 401k
- Paid time off
- Organized team events
- Professional development
- Career growth opportunities
About the Company
- Inc. 5000 recently awarded/recognized Lab Alley as one of the fastest-growing private companies in America!
- One of the fastest growing e-commerce companies in Austin, TX!
- We provide easy access to essential chemicals – on-budget, on-time, every time.
- Think Amazon for Chemicals!
- Our core values are CARE, COMMITMENT, GENUINE, GROWTH, INITIATIVE, INNOVATION, and WORK ETHIC.
- With every purchase, we work with Ecodrive to plant a tree.
Equal Opportunity
- Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.